Dana Ford Lincoln - Service Center

Dana Ford prides itself on being NY City's number 1 dealer, clearly an ambiguous term. They are the ONLY game in town (Staten Island), hence their sales, & leases reflect this. They certainly work the dealer, clearly an ambiguous term. They are the ONLY game in town (Staten Island), hence their sales, & leases reflect this. They certainly work the "hard sale" on you & Tony Donato tried to browbeat me into buying a new car when my intent and budget was for a vehicle one year old. Wait, it gets WORSE... The service department has my car A MONTH now, and has given me EVERY EXCUSE imaginable why the warrantee covered repairs have NOT been completed! Lie after lie about parts being on backorder when FordParts.com ASSURED me, they were available! In defense of Matt Lopez, I feel for this young man... he is OBVIOUSLY being DIRECTED by management to STALL and DELAY this repair work. He has probably been threatened with the loss of his job unless he "plays ball"... there is NO WAY he would be this ignorant without being under duress. My only explanation for all this is, I did NOT purchase the vehicle from Dana Ford. I'm sure Jim Cognetta the owner wishes to take care of HIS customers first... this is understandable. I can understand being pushed to the bottom of the pile, but A MONTH???? C'mon REALLY! Ford Motors even REIMBURSES Dana Ford for the work, but apparently this doesn't matter to them. Ford Customer Service is the ONLY one who got the ball rolling on this. Case in point... Dana told me the part I needed was, "Not in stock at ANY of Ford's warehouses in the entire COUNTRY" and gave me a printout showing NO INVENTORY. Lo & behold, after giving the complaint to Ford Customer Service, the part MAGICALLY appeared at the dealership THAT DAY when just 3 days before, there were NONE... in the entire United States!!!! REALLY????!!! Did they hire David Copperfield in the parts department ?!!! To say their behavior is disgraceful would be an understatement!!! More

I CALLED DANA AN WAS DIRECTLY VERY PROMPTLY AND PROFESIONALY TO THE SERVICE DEPARTMENT. I TOLD THEM MY ISSUE AND WAS TOLD I COULD COME RIGHT IN A 4PM FOR SERVICE. AS I WAITED I TOURED THE SHOW ROO PROFESIONALY TO THE SERVICE DEPARTMENT. I TOLD THEM MY ISSUE AND WAS TOLD I COULD COME RIGHT IN A 4PM FOR SERVICE. AS I WAITED I TOURED THE SHOW ROOM TO SEE WHAT MY NEXT CAR WOULD BE. THE STAFF THERE WAS VERY CURTIOUS AND HELPFUL. BY THE TIME I WENT BACK TO SERVICE MY CAR WAS DETERMINE TO NEED A PART THAT WOULD BE IN THE FOLLOWING DAY AT 11AM. THEY SCEDULED MY APOINTMENT FFOR THEN, I CAME BACK AT 11 WAS TAKEN RIGHT AWAY AND THE REPAIR COMPLETED IN UNDER TWO HOURS, WHICH I THOUGHT WAS GREAT DUE TO THE VOLUME OF CARS I SAW COME IN. GREAT JOB GREAT CREW More

fianance manager sold me wheel an tire insurance said it was easy as pie in out they swap wheels out with any problems bent two wheels after having truck for 2 weeks spent 2 months trying to fix the problem was easy as pie in out they swap wheels out with any problems bent two wheels after having truck for 2 weeks spent 2 months trying to fix the problem for will not warranty wheels they will only repair manager never said anything about repairing said would swap out easily said insurance would also cover after market wheels low an behold service dept told me that wasnt true asked for a refund for insurance said it cannot be done until end of the lease when it clearly states on contract that refund can be made spoke to general manager doug hansen said he cant make me happy said i wasnt satified and was going to fill out survey terrible which is what they deserve an that i was gonna call ford directly he said its a waste of time and its gonna go no where and hung up phone real good way to get customer satisfacton when i got truck it was dirty an missing radio anntenna great way to deliver a brand new 55k dollar truck i wouldnt send my worst enemy to this dealership they just wanna sell you everything an not care about you later and i am a person who buys a minium of 5 cars a year i am going to trade this truck in somehwere else as soon as possible just so i wont have to deal with this dealership ever again dont care what it cost these people are crooks an do not kno how to deal with customers how they are still in business is beyond me the other day i brought truck in to be seen by ford adjuster and they gave me a loaner car and they made that out to be like they were doing the world for me it was filthy disgustingly dirty i barely wanted to get in it the finance mangers name was steve and service manager rich also did nothing to help this matter they all made it like they were doing me a favor by selling me a car concluding this was the worst car buying an service expierence of my life and ive owned over 50 cars in the last 13 years and was never treated like this in my life stay away from this dealer bad news better off going to jersey More

I bought a 2013 mustang GT/CS from another dealership (sea breeze ford). i will never step foot in that dealership again, rude employers! i brought my car to Dana Ford Lincoln of Staten Island with a bad (sea breeze ford). i will never step foot in that dealership again, rude employers! i brought my car to Dana Ford Lincoln of Staten Island with a bad rear axel they had my car fixed and working within the same day of drop off, great communication from dealership to me, they called me twice,first call was to let me know about how the test drive went and what was wrong with the car, the second call was that the car was finished in outstanding time! faster then bringing it to a friends garage it was in and out! i personally give this dealership 5 stars.... thank you Nouri Aktouf! More

when i purchased my 2009 linc MKS FROM LONG ISLAND DEALER ,I PROMISSED MY SELF I WILL NEVER BUY FORD products again ,untill i took my car to this dealership for service ,everybody there was super nice an pro ,I PROMISSED MY SELF I WILL NEVER BUY FORD products again ,untill i took my car to this dealership for service ,everybody there was super nice an proffesional .work was done fast acurate and correct with a huge smile on their faces ,i could not belive that finaly american car dealers have improved to this high lbvel , they made me change my negative feelings about ford ,COULD NOT HAVE BEEN ANY HAPPYER.thanks to Kaylagh-Diana-Matt.from service dept .wish you all great and continuous sucsess More

Just wanted to give a thumbs up on the service I always received. I've been dealing with Tom for about 4 years or more. I can only give the greatest tanks to them all. But a special thanks to Tom. He w received. I've been dealing with Tom for about 4 years or more. I can only give the greatest tanks to them all. But a special thanks to Tom. He was always respectable, curtious and friendly, I've been to other places in the past and they were like rotten fish. I also want to give my thanks to the service manager Rich he was aces. They always make my unfortunate circumstances with my car a pleasent one The donut man from Pa Victor More

My wife and I have been retaining the services of Dana Ford Lincoln Mercury for maintenance of our 2002 Ford since 2008. Unfortunately, our 2002 Ford needed a new engine and the cost was more than the val Ford Lincoln Mercury for maintenance of our 2002 Ford since 2008. Unfortunately, our 2002 Ford needed a new engine and the cost was more than the value of vehicle so we decided to trade it in and use the proceeds towards the purchase or a lease of a used Ford vehicle. When we arrived at the dealership, we were greeted immediately by Roy Alston. He was very professional, attentive and extremely knowledgeable. He understood our situation and answered all our questions and concerns regarding the options to either finance or lease a used or a new vehicle. He showed us their extensive collection of Ford vehicles. We were very impressed with their variety of models that tailored to every budget. Based on all of the the helpful information Mr. Alston provided to us, we decided to lease a 2013 Ford Edge instead of a used vehicle. Thanks to Mr. Alston, we were able to lease a new car for the first time in our lives. Besides Mr. Alston, the entire staff at Dana Ford Lincoln Mercury were extremely helpful and professional. We witnessed how attentive their entire staff were to every person that came to their dealership to inquire about a possible purchase or lease of a vehicle on that day. The had a full house of potential customers. We are extremely satisfied and thrilled with the services provided to us by Roy Alston and Dana Ford Lincoln Mercury. We will continue to retain their services for the rest of our lives and will lease another new vehicle from them when our lease expires in 2014. Thank you Roy Alston and Dana Ford Lincoln Mercury for everything. More

My wife and I with our two young children were traveling from Florida to long island for a surprise party it was memorial day weekend when we broke down on the Staten Island expressway not knowing what to d from Florida to long island for a surprise party it was memorial day weekend when we broke down on the Staten Island expressway not knowing what to do or where to go we were towed to Dana ford 45 minutes before they were to close for the day. We were greeted by Joe Dunn he saw how upset we were and said that he needed to help he made a terrible situation much better. We found out that there was a recall on our 99 wind star with the rear axle he checked his computer and had one in stock he asked his team if they would help us. They did like a pit crew they installed the axle and other items that also had a recall on them we were amazed how professional Joe and the crew were we actually felt like V.I.P's the way we were treated in no time we were on our way. We told our family and friends how great Dana Ford is and that every dealer no every business should have a guy like Joe Dunn working for them. Joe we can not thank you enough for going above and beyond the call of duty you were truly a blessing to us. More

I blew out my tire around the corner from the dealer. I drove it in and they took me right away. The price was great! Free coffee was awesome, seats were very comfortable Best of all the service was exce drove it in and they took me right away. The price was great! Free coffee was awesome, seats were very comfortable Best of all the service was excellent ! More

Excellent customer service!!! Joe Dunn was terrific kept me updated on my vehicle I never once has to call him because he called me everyday and give me an update on my car. I'm a very happy customer. Thank me updated on my vehicle I never once has to call him because he called me everyday and give me an update on my car. I'm a very happy customer. Thank you so much Joe for all your help. More