Davis Acura

I had a an issue with my car battery. I was told that the battery needed to be replaced. The battery was still under warranty so I took it to Davis Acura to have it checked out. They te I was told that the battery needed to be replaced. The battery was still under warranty so I took it to Davis Acura to have it checked out. They tested the battery and informed me that the cold-crank maps were optimal and that it didn't have to be replaced. Their recommendation was to have a diagnostic test completed. I declined and took the elsewhere, and in under 2 minutes it was discovered that the battery cable wires were frayed, unraveling and one of the cables weren't connected at all. I think that it's a disgrace that Davis Acura never bothered to inspect with the natural eye to see if the posts and cables were intact. Furthermore, I purchased the battery in August of 2021 after I experienced the same issue of a no start. So instead of the service dept inspecting the battery etc., I was sold a battery when the proper fix was cables all along. It's disappointing to use an auto dealership where they're speciality is the make of your vehicle but yet you can't get the service and care that your vehicle needs to keep the vehicle running and safe on the road. It seems as if they're goal is to have the customers spend as much money as possible in repairs or convince the customer to purchase a new vehicle. That is a terrible practice and an awful way to treat customers. More

Davis is thorough and professional. Cahill is an excellent communicator and follows through in all aspects of his job. Cahill is an excellent communicator and follows through in all aspects of his job. More

StevePulli, Caphil and other service team members are always happy to help. Glen Davis build a great team here where customer always comes first. Thanks always happy to help. Glen Davis build a great team here where customer always comes first. Thanks More

The wheel repair took longer than expected, Davis sent a car for me to get to the dealership & pick up the loaner. Once I picked up my car it’s was washed. car for me to get to the dealership & pick up the loaner. Once I picked up my car it’s was washed. More

Nice and knowledgeable people that helped me quickly and were able to make the experience an enjoyable one. were able to make the experience an enjoyable one. More

I have been getting all my cars serviced (even non-Acura cars) there for the last 20 years. They are honest and dependable. cars) there for the last 20 years. They are honest and dependable. More

I was so impressed with the service I received. I will be using them for all future service on my car! I will be using them for all future service on my car! More

I received excellent customer service! It was also quite affordable and I was pleased that I was able to use a loaner car. It was also quite affordable and I was pleased that I was able to use a loaner car. More

The service coordinator was wonderful. However, three days after I paid a considerable amount for service of my car, it failed to restart at night and I was stranded for two hours waiting However, three days after I paid a considerable amount for service of my car, it failed to restart at night and I was stranded for two hours waiting for a tow. Repair by a trusted mechanic demonstrated that Davis’ technician had installed an obvious faulty battery and reattached a loose poor cable. All could have been prevented had the “new” battery been tested as recommended and had the technician noticed the corrosion on the loose cable. I called Service department the next day and Chris was very helpful in response. . Please train the technician. More

I always appreciate the service providers they are patient professional and always work to accommodate my needs. patient professional and always work to accommodate my needs. More