DeHaven Chevrolet

Did not honor oil charge special offer. Over charged by $50. Servi e indicated it was because of shop fees. Over charged by $50. Servi e indicated it was because of shop fees. More

They offered me the electric charger station for free at the dealership, everytime I'm charging someone from the dealer decides to plug another vehicle knowing that doing that will split the energy and doub the dealership, everytime I'm charging someone from the dealer decides to plug another vehicle knowing that doing that will split the energy and double it the waiting time for the customer. I think the dealership staff should let the customer to finish charging before they plug another vehicle. I've been asking them but they don't care since they don't need to wait outside. More

I visited without an appointment. They were able to get my car serviced within 48 hours. I appreciate the good service. Thanks to Mallory. They were able to get my car serviced within 48 hours. I appreciate the good service. Thanks to Mallory. More

Extremely show. They over book appointments which bogs down service time and quality. A simple 20 minute oil change took 1 hour and 49 minutes. I had to sit and wait They over book appointments which bogs down service time and quality. A simple 20 minute oil change took 1 hour and 49 minutes. I had to sit and wait that long. I do not recommend, all Larry wanted to say was “We are just busy”. Yes, you are busy because you over book and destroy customer service. More

They got the job done. Without having to come back the wait was pleasant and good. Without having to come back the wait was pleasant and good. More

I scheduled a routine oil change and tire rotation appointment. When I arrived I was told it would take at least 1-1/2 hours. When I signed and looked at my watch the service advisor became very defen appointment. When I arrived I was told it would take at least 1-1/2 hours. When I signed and looked at my watch the service advisor became very defensive and condescending saying she can only work as fast as she can work and they have her really backed up and overloaded back there. This makes me question what the point of making an appointment is if the schedule isn’t kept. There was no communication with me the whole time I was there. I never received any texts as I normally do. After 1:45 I went looking for a status update and was told by a different advisor that it had already been completed. The cost is also more than double other options in the area but the time required was 5 times as long as it takes at other places. My overall feeling is that the service department at DeHaven has been in steady decline over the past 2-3 years and I am considering no longer bringing my service business there anymore and also no longer being a loyal buyer of vehicles there as I have been for the past 15+ years. More

The service advisor, Mallory, acted like she was concerned and went out of her way to help me with this enormous engine failure on my engine. Every time I talked to her, she seemed genuinely concer concerned and went out of her way to help me with this enormous engine failure on my engine. Every time I talked to her, she seemed genuinely concerned. and updated me throughout the process. The technician that did the work on my engine, Daniel Thompson, seems to do excellent work. He has worked on this truck before. and has done an excellent job. My truck was out of commission for 5 1/2 weeks due to a catastrophic engine lifter/camshaft failure that was no fault of my own. The dealership understood the hardship this created for me being without a vehicle and worked with me to get the truck repaired and back on the road. Based on how this dealership handled this massive repair on my truck and the excellent customer service from Mallory and the excellent repair from Daniel Thompson, when the time comes for another purchase of a vehicle, DeHaven Chevrolet will without a doubt be my first stop for the purchase of a new vehicle based on how I was treated. More

Friendly and knowledgeable and helpful on what needs to be done on vehicle at fair price be done on vehicle at fair price More

We been here for about 20-25 years now. Always do good work and keep us updated on the repair process. Always do good work and keep us updated on the repair process. More

I am always pleased with the service on my truck; it is very quick and I know that Shirley and Dan Thompson are both very honest so any repairs recommended I know are ones that are needed very quick and I know that Shirley and Dan Thompson are both very honest so any repairs recommended I know are ones that are needed More