DeHaven Chevrolet

I Scheduled a service appointment for four new tires on a vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the schedulin vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the scheduling process was selecting the tires for the vehicle. I arrived a week and a half later for the scheduled appointment to have the tires mounted on the vehicle and was told they didn't have the tires. No prior communication about not having the tires for the scheduled appointment, which I took off time from work to complete service. Discussed with service advisor Ibrahim, who basically told me sorry, can't help you other than rescheduling when we get the tires. I asked him to have the service manager contact me regarding this issue. Didn't hear from the service manager, Jenny Fudge, until I took the effort to reach out myself and follow up on this issue. Jenny was extremely rude, condescending, and in no way understanding of the inconvenience and frustration that this lack of communication and lack of making sure they had the necessary materials to complete the work. I was told, by Jenny, they were not willing to offer any kind of compensation or do anything to alleviate an issue that they caused. Jenny also said that she was not informed by Ibrahim that I requested a phone call from her to discuss this matter. Very poor customer service. It is very frustrating and to have purchased several vehicles from DeHaven and we have had all of the vehicles serviced there over the past 10 years and to be treated so poorly by the Service Department. More

Purchased two new vehicles from DeHaven as well as buying out a prior lease. Worked with Evan, Dan, and Nick. They were courteous and responsive. out a prior lease. Worked with Evan, Dan, and Nick. They were courteous and responsive. More

Always friendly and helpful and courteous . I am very happy with the service I receive there. I am very happy with the service I receive there. More

Fast and to the point got me in and out. Didn’t try to sell me on stuff I didn’t need/want Didn’t try to sell me on stuff I didn’t need/want More

I brought my car in for some warranty work. The dealer had my car for almost a week with few updates. After the diagnosis, I had to bring my car back two more times to get all the work done. T The dealer had my car for almost a week with few updates. After the diagnosis, I had to bring my car back two more times to get all the work done. There are never any loaner cars available. This is a huge inconvenience. I probably won’t buy a car from this dealer again because of this. More

I have a lease, so I have service with them for the records reflect it. records reflect it. More

Great time dealing with Eric Lloyd and purchasing a vehicle from him. Would recommend him. vehicle from him. Would recommend him. More

Shirley was a delight to deal with. She was very good with communication and make my experience a good one. She was very good with communication and make my experience a good one. More

One of the best experiences I’ve had purchasing a vehicle. Eric was professional and not pushy. Dan and Terry were both great to work with. Even a salesman we weren’t working with was courteous and h vehicle. Eric was professional and not pushy. Dan and Terry were both great to work with. Even a salesman we weren’t working with was courteous and helpful. You have a great Team. More

I always have a good experience with this company. Service is always exceptional and appreciate their friendliness. Thank you! Service is always exceptional and appreciate their friendliness. Thank you! More