DeNooyer Chevrolet - Service Center

From best to worst Went from best car buying experience to the worst customer service ever. Had an accident and brought it to DeNooyer because of the loyalty I had afte Went from best car buying experience to the worst customer service ever. Had an accident and brought it to DeNooyer because of the loyalty I had after such an amazing car buying experience. Was spoken to extremely rudely on a number of occasions by Larry the body shop manager. My truck has not been right since it was returned. I repeatedly attempted to resolve the issues with the body shop, the service department and Joel DeNooyer. I ended up bringing the vehicle to Mangino Chevrolet who confirmed that the frame was still bent as well as having an issue with the transmission. I again attempted to seek help through Rebecca Hanley who promised that she would speak to Joel and that my vehicle would repaired. After multiple calls, messages and emails to her, I received no response. Utterly disappointing. I now have a 50K+ truck with a bent frame and bad transmission that I will have to get fixed elsewhere. More

great Great dealership, I have gone through other dealerships before and this one is by far the best!~ Everyone is super nice and makes sure you are taken c Great dealership, I have gone through other dealerships before and this one is by far the best!~ Everyone is super nice and makes sure you are taken care of! And your vehicle is top notch! More

NYS Inspection Always quick and courteous. Had a tire that had low pressure and they replaced the valve stem. Glad they quickly diagnosed and fixed the problem. Always quick and courteous. Had a tire that had low pressure and they replaced the valve stem. Glad they quickly diagnosed and fixed the problem. More

Great Customer Service Great customer service from the buying experience to the service department. I highly recommend this dealership when in the market for a new or used c Great customer service from the buying experience to the service department. I highly recommend this dealership when in the market for a new or used car! More

Dwane Lockrow and Jon Cordi have always been outstanding service advisors. I don’t say that lightly because I’m fastidious with my cars and as can be difficult to please They, however, are a large part of service advisors. I don’t say that lightly because I’m fastidious with my cars and as can be difficult to please They, however, are a large part of my loyalty. They are mindful, polite and even problem solvers, when needed. The owner Joel is usually on-site which is further reassuring. Keep up the good work. I highly recommend Denooyer. Peter from Slingerlands. More

Fight for warranty work Predictably there was a "discussion" with the service rep over warranty issues. The rear brake pads were supposed to be replaced on my last visit "6 m Predictably there was a "discussion" with the service rep over warranty issues. The rear brake pads were supposed to be replaced on my last visit "6 months ago" but had to be ordered. I called to check after 2 months and was told they were still on order. I called recently and was referred to the parts department to find there were 7 sets in stock so, I made this latest appointment. On this recent visit the rep was not sure that the pads were now under warranty. Also I asked them to repair the lift gate light that shines the chevy logo on the ground under the rear bumper. The rep told me that lights and or accessories might not be covered under warranty. I thought bumper to bumper warranty was just that! I really wouldn't consider Denooyer for regular maintenance when there's always a hassle over warranty repairs. The logo light is on nationwide backorder we'll see how long this takes. More

good experience Brought my truck in to get serviced, other than the part taking two weeks to arrive,the service was excellent. I would recommend this dealership . Brought my truck in to get serviced, other than the part taking two weeks to arrive,the service was excellent. I would recommend this dealership . More