DeNooyer Chevrolet - Service Center

Car never touched all day Dropped my car off for a service appointment that I had made for 8:30am. Informed the technician that I would need to have my car done by 3pm to pick Dropped my car off for a service appointment that I had made for 8:30am. Informed the technician that I would need to have my car done by 3pm to pick up my children. Returned at 3pm to find that my car was never even brought in for service. I had to make an extra trip out 3 days later to have it serviced. This time, when I picked the car up, I was told it was all set. When I returned home, I saw that the taillight that was supposed to be fixed was never touched. Upon looking at my receipt, the part had to be ordered. I was never told that it had to be ordered or that I will have to make yet ANOTHER trip out and spend a day without my vehicle in order to get this fixed. More

Communcaitions to repair vehicle unstatisfactory During a repair to my vehicles outside ambient monitor they had to keep my vehicle for 2 days do to the response from GM as to the recalibration of th During a repair to my vehicles outside ambient monitor they had to keep my vehicle for 2 days do to the response from GM as to the recalibration of this unit. When I dropped off my vehicle it had 772 miles on it. The repair stated from service after repair was 820 miles. When I went to pick it up my truck had 1100 miles. There was absolutely no reason why it had that many miles on vehicle after many calls (3) as waiting for a return call from the mgr. The service manager called me and after a long discussion of him explaining why all those miles had bee placed on my vehicle for which HONESTLY I believe is total crap, he gave me a free oil change and tire rotation. I will give him credit as he was extremely polite. The other issue that I had was an accessory that I got from GM bucks. It was to be at the parts counter but after I left they found it at the service counter. Another example of poor communications and service. I truly hope this an isolated incident but I just don't buy this explanation from them. Its truly sad as I have had nothing but good service from this dealership over the past 5 years (3 vehicles purchased). More

Johnathan was the most enjoyable/professional employee I have ever encountered with at DeNooyer Service. He is a deffinate keeper. In fact your service area was the most enjoyable/professional employee I have ever encountered with at DeNooyer Service. He is a deffinate keeper. In fact your service area has always been top notch. More

tires one of the reasons the vehicle was brought in was to see if you could fix the leaking tire, if not i told the person i made the appointment with as we one of the reasons the vehicle was brought in was to see if you could fix the leaking tire, if not i told the person i made the appointment with as well as wrote on the envelope when i dropped it off sunday to replace the tires if we couldnt fix the leak, was assuming per my conversation when i made the appointment that having a first thing appt time would allow the tire to be checked and then time to get the tires needed to replace it and be able to have that done by end of day. i didnt hear anything so i texted back the contaxt from earlier in the morning around 2 ish and they said the tire was checked but couldnt find a leak, a few more back and fouths and they said they could give me an estimate on the tires, and wouldnt be able to get them till the next day. when i picked the truck up at 7pm there was no estimate for tires. also i called the next day to ask a few questions on the report it states all 4 tires are at 35psi one was 32 one was 34one was 29 and the leaking one was 26 upon drop off they were the same upon pick up, other question was if the tire was checked for a leak would they have removed from the truck pumped with air and then checked, i left a message and texted the contact i have heard nothing back More

Appointment was way too long The work done was just fine but the appointment took way too long for the service being done. Was not provided adequate updates about status during th The work done was just fine but the appointment took way too long for the service being done. Was not provided adequate updates about status during the appointment. More

Tailgate bushing Been through 5 so far lucky this one was still under warranty was charged 39.00 for 2 minuets to put it in had my oil changed told him not to rotate t Been through 5 so far lucky this one was still under warranty was charged 39.00 for 2 minuets to put it in had my oil changed told him not to rotate the tires because I had just bought new ones put on a week ago asked him if it was still the same price said yes 59.00 what a great deal for denoyer probably done with denoyer kind of disappointed More

SERVICE We came to have an oil change, filter and tire rotation on our 2013 Malibu. We were welcomed by Chase Alpart, our Service Advisor. He was great. F We came to have an oil change, filter and tire rotation on our 2013 Malibu. We were welcomed by Chase Alpart, our Service Advisor. He was great. Friendly, made us feel at ease and in no time we had our car in the shop for service. He was very knowledgeable when we ask any questions and pointed out a few areas that we might need in the near future. Left DeNooyer feeling very confident and will definitely be back soon, either for service or possibly a new car More

SERVICE VERY COURTIOUS, KNOWLEGABLE AND INFORMATIVE FOR WHAT SEVICE I NEEDED,IE OIL CHANGE & INSPECTUION, IT WAS ALSO POINTED OUT THAT MY WHEELS WERE WAY OUT VERY COURTIOUS, KNOWLEGABLE AND INFORMATIVE FOR WHAT SEVICE I NEEDED,IE OIL CHANGE & INSPECTUION, IT WAS ALSO POINTED OUT THAT MY WHEELS WERE WAY OUT OF ALIGNMENT, SO THEY TOOK CARE OF THAT AS WELL More

Very Thorough! They were very thorough and took the time to explain the issues and propose a number of options. I am still in the process of choosing an option, but They were very thorough and took the time to explain the issues and propose a number of options. I am still in the process of choosing an option, but was pleased to have more than one. More

Excellent I called in my repair, got an appointment. also, I was given an estimate. I brought my car in. Got a call shortly after. Was informed about the price. I called in my repair, got an appointment. also, I was given an estimate. I brought my car in. Got a call shortly after. Was informed about the price. Had work done. Was notified. and got picked up by shuttle service from my job to pick up my car. Easy, no hassles. thanks! More