DePaula Chevrolet

Service department is terrible. Went for state inspection and was told 1hr or less. Took 2hr to complete it. Also no one greeted me at my car, I had to go find someone and then still had to wait to be checke and was told 1hr or less. Took 2hr to complete it. Also no one greeted me at my car, I had to go find someone and then still had to wait to be checked in. They also told me they had to jump start my car which isn’t possible unless they left something on which drained the battery. Since they then tried to sell me a battery it felt like they used it to scare me into buying their overpriced battery for over $220 when the same battery at the auto parts store across the street was $160 ($173 including tax) with free install. Unreasonably long service times and unhappy or even rude service staff has been an ongoing problem at this dealership. It seems like anyone that does a good job and is polite doesn’t stay their long at all. Not impressed. More

Very happy with how quickly service writer took care of needs. The service tech pointed out needs of filters and had the truck serviced. All staff very helpful and pleasant needs. The service tech pointed out needs of filters and had the truck serviced. All staff very helpful and pleasant More

From the moment you pull into the garage someone is there to help you. Everyone is very courteous. And I love the fact that you get a video of the work that was done on your car. to help you. Everyone is very courteous. And I love the fact that you get a video of the work that was done on your car. More

Corteus to the clients, explains the services or work to be performed show a video of service being done. be performed show a video of service being done. More

Unorganized and inattentive. Basic oil change took 6 hrs Unorganized and inattentive. Basic oil change took 6 hrs somehow? Had a $20 coupon that somehow didn't make it onto the invoice after waiting in lin Unorganized and inattentive. Basic oil change took 6 hrs somehow? Had a $20 coupon that somehow didn't make it onto the invoice after waiting in line for a half hour at service. By the time I made it to the cashier (which was another 10 minute line) she told me to bring it back to service for the coupon? No thanks, here's your money good bye... Both the service tech lady and the cashier were friendly, but it took forever. I had to call and find out what was going on with my truck because nobody called me, then I never recieved a call after my initial call when everybody was to busy? So I called a second time 2hrs later? Just very Unorganized... More

I got an oil change on a Thursday. When I got my car back I could not open the trunk (seemed to be jammed shut). This has not been a problem before I brought it in for an oil change. A ‘complementary inspect I could not open the trunk (seemed to be jammed shut). This has not been a problem before I brought it in for an oil change. A ‘complementary inspection’ was also completed. I brought my car in ASAP and I was told it would be about $500 to fix. I will not be returning. More

Service consultant was extremely helpful and friendly- went over what was going to be done and when completed explained what was bone went over what was going to be done and when completed explained what was bone More

The service department after 3 PM on Saturday afternoon took us in and had our Tahoe serviced, new battery and on our way back to Lake Placid, a 3 hour drive. Wonderful service department and so accommodat took us in and had our Tahoe serviced, new battery and on our way back to Lake Placid, a 3 hour drive. Wonderful service department and so accommodating. Thank you More

The service rep was amazing. Alanna assisted me with my issue and was accurate with the timeframe and I was out exactly when she quoted. issue and was accurate with the timeframe and I was out exactly when she quoted. More

The whole team was wonderful and made the experience effortless from start to finish. Thank you guys effortless from start to finish. Thank you guys More