DePaula Chevrolet

From the time that I pulled into their parking lot everyone was friendly and made you feel comfortable. The buying process was well organized and went smoothly. The salesman and business manager go everyone was friendly and made you feel comfortable. The buying process was well organized and went smoothly. The salesman and business manager got me the extras that I wanted and my loan is at a better rate than I expected. I really liked their IT person taking me to my new car and going over how everything worked and guided me through all of the electronic set ups. It was my best car buying experience. More

Everyone that I encountered was very pleasant; even if they weren't directly assisting me. they weren't directly assisting me. More

Pleasant and hrlpful employes. They take good care of my car. Only place I go for service. They take good care of my car. Only place I go for service. More

This was literally the very WORST experience that I have EVER had in my entire driving life of 39 years. Everything that could have been done wrong by DePaula WAS done wrong. Here’s the list: (1) After a p EVER had in my entire driving life of 39 years. Everything that could have been done wrong by DePaula WAS done wrong. Here’s the list: (1) After a previous appointment saying that my brakes needed to be replaced, I scheduled an appointment to have the brakes and an inspection done, yet DePaula did NOT have the brakes in stock 2 WEEKS later when I arrived for the appointment. (2) Despite the appointment being for brakes, it took an HOUR for anyone to discover and tell me that they didn’t have brakes in stock. (3) When I was finally told they didn’t have brakes in stock for my brake job appointment, it was only after the service rep had already come out to speak to me for me to say no to all the upselling of services that DePaula always does and I was leaving to buy wiper blades that service said I needed to pass inspection. I was at the car end of the property when the service rep yelled to me to come back so he could tell me the bad news that DePaula didn’t prepare for my brake appointment and waited over an hour to tell me. (I told him to complete the inspection and that we will then leave and never come back.) (4) Upon reviewing the inspection report from my car, I learned that the brakes pads of my car had GROWN by 2mm!! In the previous month’s appointment when I was first told that I needed brakes, in written inspection report said the pads where 5mm. Yet for this appointment, the written inspection report said the pads are 7mm. I have both reports in my possession proving the fraud/deception. I WILL NEVER RETURN TO THIS LOCATION FOR SERVICE UNDER ANY CIRCUMSTANCE AND WILL BE APPRISING CHEVY CORPORATE OF EVERY ONE OF THESE DETAILS. More

I was there for a nysi for my truck. They were able to get my truck in to shop. They came at the end with my paperwork and explain how my truck. All good no problems. They were able to get my truck in to shop. They came at the end with my paperwork and explain how my truck. All good no problems. More

Quick and attentive staff. I have always been happy with the service at DePaula’s I have always been happy with the service at DePaula’s More

It has always been a pleasure when visiting DePaula Chevrolet. They are friendly, courteous and professional. Chevrolet. They are friendly, courteous and professional. More

Your service contact was extremely vivacious informative and demonstrated a high level of readiness-to-serve. You had better keep her around. and demonstrated a high level of readiness-to-serve. You had better keep her around. More

Had the opportunity to come early for my appt. They took me right in. Appreciate the courtesy. They took me right in. Appreciate the courtesy. More

DePaula always fixes the problem correctly the first time. Technicians and customer service reps are friendly, professional and helpful. I have been a long-standing customer and do not see that changing time. Technicians and customer service reps are friendly, professional and helpful. I have been a long-standing customer and do not see that changing. More