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DePaula Chevrolet - Service Center

Albany, NY

4.0
2,184 Reviews

2,184 Reviews of DePaula Chevrolet - Service Center

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October 30, 2021

Dennis and his crew did an outstanding job! I would recommend them to all my corvette friends More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin and Chris
October 29, 2021

Great customer service. People at the car dealership was very helpful on answering my questions. More

by GOKUCARTER82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ Landy
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2021

Dealer refuses to complete open recall on vehicle and does not provide reason. Advisor concurred that recall was open on vin number and must be completed, walked away from desk and when they returned th More

by MKVANDERLOFSKE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Do not remember name of advisor, had to pick one to move on, Jeff Scott
October 28, 2021

Went to DePaula for a recall regarding the ignition. Drove over an hour to get to our scheduled appointment to find out it was for a new key that was on back order, causing us to have to go a 2nd time. More

by thericefamily1
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Employees unknown (1 made appointment and another at window)
October 28, 2021

Service technician was very thorough and alleviated the issues that were of concern. Big improvement. More

by RON2019HILL56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
October 28, 2021

Rick went above and beyond! Just a truly outstanding human being. My car broke down and he took me right in. After the diagnosis I found out my vehicle needed an oil change. I told him to get it done! H More

by Stue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Restino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Mieczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Ramundos bistro , Lou Mangovski, Rick Medico, Alex Haynes
October 28, 2021

Pleased with two purchases now, maintenance under warranty is painless and everything is taken care of More

by Emeldoubleu12072
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Haynes
October 28, 2021

Service rep was very pleasant (Traci). Someone acklwedged me as soon as i walked in. More

by PETRUS1291
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Traci
October 28, 2021

The dealership was very transparent of what was happening with my car and the process. The staff was welcoming and friendly. More

by CAMARO 1LE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Keville
October 28, 2021

Always helpful, very friendly, very professional. A pleasure to deal with during the process the whole time. More

by JREDICK14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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