DePaula Chevrolet - Service Center

TOOK LONG 1hr 20min other than that very good service nice waiting room staff very polite nice waiting room staff very polite More

I was greeted in a quick professional manner. In and out nice and easy and everything was taken care of. In and out nice and easy and everything was taken care of. More

They are always so pleasant and professional. I would highly recommend them to my family and friends. I would highly recommend them to my family and friends. More

Solid service department with strong communications, parts availability and quality of the service performed on my vehicle. parts availability and quality of the service performed on my vehicle. More

My truck was taken in for warranty work, I got told to wait three weeks before it would get checked out which to my surprise they had in in the shop in a week. The truck I had bought 2 years ago had s wait three weeks before it would get checked out which to my surprise they had in in the shop in a week. The truck I had bought 2 years ago had started to shift very hard into gear. Especially when I went to a complete stop. That being said, I explained this in great detail to the service manager. I got a call 2 weeks later saying that my truck was all set and that the transmission is supposed to be operating like that. It’s ridiculous how this dealership will lie right to your face, they sent me a video and stated in the video that the vehicle “shutters” between gears & that’s normal. What DePaula Chevrolet doesn’t know about it is an am a Marine Corps Veteran. While I served in the Corps I was a 3521, Diesel engine technician. Throughout my job as a Diesel engine technician I held a number of different positions to support the shop. One of these positions was Quality Control Chief, this is an area that I am most comfortable with in the maintenance world. How does someone have the gall to get on the phone with my and tell me there isn’t anything wrong!? I had a conversation with the customer service person and explained how I know there is a problem and I need it to get fixed. I even explained how to get the truck to slam down into gear! The customer service person was very combative with his approach, which I didn’t understand why. His job is to service customers…I’m the one paying thousands of dollars for a rental, I’m the one who paid $64,000 for the truck to have it break in 2 years, I’m the one being lied to. Needless to say, I stood my ground and demanded a re inspection of the transmission. 2 weeks later I get a call from DePaula again. The customer service person said there was no sigh of anything wrong with the truck once again!! This time the outcome was different, he was going to replace the valve body & start there to see what could be wrong. Why on earth would a dealership just start replacing parts that they had no idea were bad!? THEY DONT!! No mechanic shop ever had just replace a valve body because maybe it’s bad. Now it’s been a week and a half and I have still no expected completion date, more and more of my money being put into a rental car! I am truthfully excited to never have to do business with Chevrolet again, the only reason I am continuing the work is because it’s under warranty. More

Never a problem coming to DePaula. Always great service. Staff is always friendly and helpful. Always great service. Staff is always friendly and helpful. More

Always very courteous and knowledgeable. Supplied excellent loaner car worked well ongoing with insurance adjuster Supplied excellent loaner car worked well ongoing with insurance adjuster More

Best service quick and easy check-in. ..very friendly and easy to understand the explanation...still the best around... ..very friendly and easy to understand the explanation...still the best around... More

Easy to make an appointment and they are ready for you when you arrive for your service. when you arrive for your service. More

Reliable and friendly services that are delivered with excellent communication at every step of the process!! excellent communication at every step of the process!! More