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DePaula Chevrolet - Service Center

Albany, NY

4.0
2,184 Reviews

2,184 Reviews of DePaula Chevrolet - Service Center

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April 10, 2022

The time you arrive until you leave you are treated with courteous service and expertise. More

by FRHOHO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Mieczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Sarafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Messick, Rick Medico, Chuck Richardson
April 09, 2022

Fast and courteous service. Friendly people. Clean establishment. And the best parts department I’ve ever encountered. Great work More

by Brian R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Medico, Chuck Richardson
April 09, 2022

Mark took really great care of our daughters car. He’s a dad and I appreciated the extra effort as such. Give that man a raise! More

by frazierm518
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark in Service
April 09, 2022

I have been doing business with DePaula for over 30 years for a reason. They always treat me right from start to finish More

by PNICSEVICSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Restino
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Traci Perrigo , Dario Arango
April 08, 2022

Great service very nice, and gave me constant updates. Waiting area was nice and clean and staff was very courteous More

by bryangooch0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laurie Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nancy Mieczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
CJ Landy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Walters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cade Saba, Jeff Scott, Rick Medico, Chuck Richardson
April 08, 2022

Overbooked,pressured reps,techs,your nice employees are afraid . Kara you need to wake up! More

by pm088104
Recommend Dealer
No
Employees Worked With
Jake Restino is an asset for your service dept. that is overwhelming to
Apr 07, 2022 -

pm088104 responded

I had a great rep in Jake. I watched how pressured,afraid your employees are.My appt. was 10:30am but didnt get a diagnosis until after 2:00pm??..Stop over booking and honor 10:30 appt.Kara you need to rethink your work atmosphere. Hire more. Also provide your customers with "free" water.Jake i worked for postal service and you are doing great but you shouldnt have to work under that pressure daily!

April 08, 2022

Easy to make an appointment and they were ready when I arrived. Got right to work and got me on the road in no time. More

by LMR2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Traci Perrigo
April 08, 2022

My Service person Was very good. My vehicle was taking care of for the oil change More

by ANGELEE22001
Recommend Dealer
Yes
Employees Worked With
Jake
April 07, 2022

Can't give a good review I have a truck with 27000 miles that was inspected for New York State in February and at the end of March beginning of April I am now told I have bad breaksCan't give a good review More

by NSILVESTRO55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck Richardson
April 07, 2022

They gave me the car back broken and then one repair it. I called 2 hours after I picked it up told them there was something a matter with it and the check engine light came on. They told me to wait 2 weeks More

by Lori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chuck Richardson
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