DePaula Ford

I went into DePaula Ford and was introduced to Nick Chromik and I explained to him my situation with my last lease being totaled by a negligent driver a few weeks prior. He told me he’d do everything h Chromik and I explained to him my situation with my last lease being totaled by a negligent driver a few weeks prior. He told me he’d do everything he could to get me into a new car. He was easy to work with and after many years of leasing vehicles with several dealerships in the area, it was truly the first time I felt that what I was being told was genuine. Jim was also helpful and very pleasant and Tracy in the business office was extremely personable and enjoyed conversing with her. My entire experience with DePaula Ford was a positive one. More

Streamlined process getting service on the vehicle. Customer service at check-in / out was excellent. Will bring my vehicle back again. Customer service at check-in / out was excellent. Will bring my vehicle back again. More

Lenny was excellent. he was thorough and walked me through everything I needed to know. he was thorough and walked me through everything I needed to know. More

I had a service appointment, including 40K various systems checks and all went well. Great service. systems checks and all went well. Great service. More

This dealership goes out of their way to accommodate my busy schedule. Although the problem, the tire pressure sensor light still briefly comes on, I know he and his team will fit me in when I have time to busy schedule. Although the problem, the tire pressure sensor light still briefly comes on, I know he and his team will fit me in when I have time to come back! They are courteous and want to help! More

Very polite and accommodating. Shuttle service was timely- work was completed as expected. Nice job Shuttle service was timely- work was completed as expected. Nice job More

These folks were great from beginning to end. Everything was as it was supposed to be, I'll be back. Everything was as it was supposed to be, I'll be back. More

The service of the car was fine. It was the condition of the waiting area: sticky floors, bright overhead lighting, only two sets of outlets that was lacking. There is almost never l It was the condition of the waiting area: sticky floors, bright overhead lighting, only two sets of outlets that was lacking. There is almost never loaner cars available at this location. While there is a shuttle service that is something you need to ask for since there isn't any staff in the waiting area desk or any signage More

Very good customer service although 1. 5 hrs for an oil change was a little long. Otherwise I would have given depaula 5 stars 5 hrs for an oil change was a little long. Otherwise I would have given depaula 5 stars More

There seem to be poor communication between the service and the parts department that caused me to drop off thr truck on 2 separate days. There was no follow up calls until a complain was made to the manag and the parts department that caused me to drop off thr truck on 2 separate days. There was no follow up calls until a complain was made to the management team. In the end, they were able to find the cause of the problem, which was caused by a non-OEM part that I installed myself. Initially, by trying to save money, I ended up paying more in the end. I am giving 3 stars for DePaula being able to figure out rather complicated problem. However, the communication between departments needs some improvements. More