DePaula Ford

Wanted to replace entire transmission for more than the car was worth. Did not offer any other options. car was worth. Did not offer any other options. More

Came to Depaula Ford looking to order a van to upgrade from my aging pickup as my family was growing and seating for children became the priority. Was referred to Commercial Sales Manager Joshua Halse, from my aging pickup as my family was growing and seating for children became the priority. Was referred to Commercial Sales Manager Joshua Halse, as I was looking into a full size van. I originally placed a custom order for one but while waiting for it to be built noticed a similar van became in stock and took it for a test drive. I didn’t make it known that I was a first time new automobile buyer as I’d watched all the youtube videos that gave all the car buying advice that told you to be on guard for being taken advantage of. The reality is that it couldn’t have been farther from the truth at this place. Joshua went through the entire process with me, explained all the pricing without ever a mention on any of the nonsensical fees that folks warned about. For both vehicles I researched, pricing was upfront, at or below MSRP (what the market is now) with NO MENTION of any mark up above MSRP, in fact my final purchase, with rebates, was below MSRP and the trade in value agreed for my truck was the objective kelly blue book value that we both entered into the conversation complete in agreement on, consistent with the objective kbb rated condition of my truck. Likewise, there were no nonsensical or extra fees for anything. Whenever I had questions, and I had multiple, the email would be answered within the hour, often half hour, INCLUDING early morning of the purchase when I sent an email at 330am with a paperwork question (not expecting an answer until business hours the next morning) and received the info I needed by 415am. The man is a committed professional who made it clear with his actions and professionalism that he was there to sell what you needed and wasn’t wasting his or your time in games that some dealers play. Ms. Tracy in finance was also the best, went out of her way to find every finance option she could for you, whether you went with your own financing or through theirs and there was zero hard sell to purchase any extra plans or protections that you weren’t interested in. She, like Joshua, was very straightforward and just did her job to get you what you wanted and needed at the best price and rate she could find. As a first time NEW car buyer who researched the process for years and came into it on my guard, I couldn’t have been more impressed by how open, transparent and straightforward the car buying process is here. They have earned a customer and I highly recommend them. More

Hard to be happy with the interest rates these days but Nick and the Sales Manager, Jim, did everything they could to make sure I was happy and everybody at Depaula Ford were very accomadating. Recommendin Nick and the Sales Manager, Jim, did everything they could to make sure I was happy and everybody at Depaula Ford were very accomadating. Recommending them to everyone. More

Luis has been amazing to work with every time I have brought in a vehicle. brought in a vehicle. More

Easy to deal with, they explained the process quite well. The truck done on time and the work was professional. The truck done on time and the work was professional. More

I had a fantastic experience at DePaula Auto Group, thanks to Justin D and Jeremy Siddon! They are always incredibly knowledgeable and ready to jump into action to help. Their expertise and quick respo thanks to Justin D and Jeremy Siddon! They are always incredibly knowledgeable and ready to jump into action to help. Their expertise and quick response made my visit smooth and stress-free. I highly recommend DePaula Auto Group for their exceptional customer service and dedicated staff like Justin and Jeremy. Thank you for the outstanding service! 🌟 More

Josh was very easy to work with and thorough. I got exactly what I was looking for effortlessly. Every step was fast and easy. Thanks again I got exactly what I was looking for effortlessly. Every step was fast and easy. Thanks again More

Everything was fantastic. Starting with Alan phol, and Devin mcguirk, Chance in service. Having done numerous leases with our family service keeps getting better and better. I Starting with Alan phol, and Devin mcguirk, Chance in service. Having done numerous leases with our family service keeps getting better and better. I will continue to be a costumer More

Worst experience I ever had, my break holes wasn't installed correctly.. I was driving around with no breaks( luckily I didn't crash or injured anyone) I should have been reimbursed for my oil change installed correctly.. I was driving around with no breaks( luckily I didn't crash or injured anyone) I should have been reimbursed for my oil change.. More

Everyone I have dealt with at DePaula Ford has been outstanding. Its why I continue to give them my business. outstanding. Its why I continue to give them my business. More