DePaula Ford

I spoke with Lenny on the phone re: time it would take for recall repair when I was making my appointment. I dealt with Chance during check in. He was very helpful. Also, Justin was very informative ab for recall repair when I was making my appointment. I dealt with Chance during check in. He was very helpful. Also, Justin was very informative about the valet service which I agreed to. Alex dropped off my car at my home. Was very satisfied with this service. More

Depaula Fords customer service is great right from the sale, to ordering parts from the parts department or having service done on the vehicles purchased from them. sale, to ordering parts from the parts department or having service done on the vehicles purchased from them. More

The DePaula Ford gems are Lenny Farnam and Justin Dwyer! Please continue to keep them happy and support them in their positions to do their great jobs! Please continue to keep them happy and support them in their positions to do their great jobs! More

Process was seamless. Happy with the purchase of the Bronco. Look forward to working with Josh on future fleet purchases Happy with the purchase of the Bronco. Look forward to working with Josh on future fleet purchases More

This dealership is great! ! Anywhere I go with my dog, and she's welcome inside, is my kinda place. This is the place! We went to 2 prior dealerships, walked the lot and left. ! Anywhere I go with my dog, and she's welcome inside, is my kinda place. This is the place! We went to 2 prior dealerships, walked the lot and left. No one came to talk to us. One of those dealerships was a DePaula. Maybe it's because we pulled up in a beat up old pick-up truck. Maybe we didn't seem worth thier time. This dealership, treated us like we were definitely worth their time. All that, plus a great deal, had me coming to pick up my new truck a few days later. I highly recommend this dealership. More

Nice streamlined process. Jason Justin and Q were transparent and made sure all of my questions were answered. Jason Justin and Q were transparent and made sure all of my questions were answered. More

Unreliable, slow, semi dishonest. Make sure you know what you want they will always try to oversell on service. Make sure you know what you want they will always try to oversell on service. More

Great dealership & very knowledgeable about vehicles. An excellent service center to meet all your maintenance requirements. An excellent service center to meet all your maintenance requirements. More

I had an electrical problem with my 2021 F-150. The lights would turn on and off all night while the truck was parked. First time they replaced the battery. It did not work. Second time the truc The lights would turn on and off all night while the truck was parked. First time they replaced the battery. It did not work. Second time the truck went dead and I had it towed in to DePaula. Again they replaced the battery. I asked what they did different....they said nothing different. They did not bother to check the record of the service visit at this same dealer a few months earlier. After only 3 days, the battery died again. I had it towed again , but this time to Oliver Ford in Bennington VT. The truck has been at Oliver for over 2 weeks. They had to consult Ford Corp for advice. Today (July 7th, I picked up the truck. More

Depaula Ford sales and service is excellent. They take good care of their customers. Thank you They take good care of their customers. Thank you More