Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
DePaula Ford
Albany, NY
3,998 Reviews
When drivers around Schenectady, Troy, and Rennselear are in the market for a new car, they know they can count on DePaula Ford. At our dealership in Albany, NY, you’ll find a tremendous inventory of new, used, and certified pre-owned Fords. So whether you’re looking for a daily commuter like the Ford Focus or a big work pickup like the Ford F-150, we’ve got what you want!
Unlike some dealerships, we’re also fully committed to serving your needs as a customer. This means ensuring you get a good deal on a car that fits into your budget, which is why we always have a rotating selection of new vehicles specials, as well as used vehicle specials on select models. Check out our different financing and lease options today, and get ahead of the game by applying for financing online!
There are a number of reasons that so many people around Saratoga and Colonie continue to trust DePaula Ford. Find out why by stepping into our dealership and seeing what we have to offer during our regular hours Monday through Saturday. It’s easy to find us off of I-90 at 799 Central Avenue in Albany, NY, right across from Hannaford Supermarket. If you have any questions before you come in, feel free to give us a call at (518) 375-2163 and we’ll be glad to help you out!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Filter Reviews By Type
Showing 3,998 reviews
Verified Customer
Helpful September 26, 2021
September 26, 2021
Service took days longer than promised. Text updates promised completion, but then when I followed up by phone, it wasn’t ready. This happened twice. I had an appt to pick up car. When I arrived, it too promised completion, but then when I followed up by phone, it wasn’t ready. This happened twice. I had an appt to pick up car. When I arrived, it took nearly 30 minutes to “complete paperwork.” The clerk took my credit card payment to the building next door to process! Car passed NYS inspection w/o comment; next day routine service at original dealer revealed ON VIDEO that the brakes were shot and needed immediate replacement. One star is too many for this dealership. I can’t rate a person as I don’t know who inspected my car More
by Mask
Employees Worked With
Crystal Blackman
September 26, 2021
They were very helpful in getting me exactly what I was looking for in the easiest way. looking for in the easiest way. More
by justin82587
September 25, 2021
Nick was fantastic. Super helpful, very accommodating. He knew I had walked out of a bad deal previously and he made sure to Check in with me throughout the process to reassure me. knew I had walked out of a bad deal previously and he made sure to Check in with me throughout the process to reassure me. More
by Gordon
September 25, 2021
Nice people good service center had my new car in one day. I sent my daughter there for her car also. day. I sent my daughter there for her car also. More
by Decarrjames
Employees Worked With
Other Employees :
Jay Newell Sr., Frank Fattoruso, Trevor Schmetterer, Ron Bissonette
September 25, 2021
Marc Arvilla was an amazing person and made the entire process so smooth n easy. Took the time out to explain in detail all available models and even provided an early delivery of the vehicle. Would defin process so smooth n easy. Took the time out to explain in detail all available models and even provided an early delivery of the vehicle. Would definitely recommend this showroom and Marc in particular. More
by Faisel
Employees Worked With
Marc Arvilla
September 24, 2021
The staff at the heavy duty truck service department are outstanding; I have a motorhome with a Ford Chassis and have routinely brought it to this service center for inspections and other work. They are ex outstanding; I have a motorhome with a Ford Chassis and have routinely brought it to this service center for inspections and other work. They are extremely friendly and helpful. The guys at the counter are a credit to DePaula commitment to customer service More
by Scott
Employees Worked With
Ron Bissonette
