DePaula Ford

I’m very pleased with the service and the attention I received at DePaula Ford received at DePaula Ford More

Nick was great didn’t waste my time knew what I wanted just did what I asked just did what I asked More

Was a pleasure to work with did what I asked didn’t play games waste my time games waste my time More

They were very attentive to all our questions and responded immediately. Very informative on their products. Made the buying process very simple and less stressful responded immediately. Very informative on their products. Made the buying process very simple and less stressful More

Sales manager was extremely helpful and knowledgeable. Sales person we dealt with was very helpful and made sure everything was done correctly. Financial advisor was very friendly and helpful too. Sales person we dealt with was very helpful and made sure everything was done correctly. Financial advisor was very friendly and helpful too. More

My salesman, Hussain, was awesome. Very attentive and accommodating even after the sale. Average dealer experience but no one could answer why the new tires in the inline posting w Very attentive and accommodating even after the sale. Average dealer experience but no one could answer why the new tires in the inline posting were different than the ones that were on the truck when it was delivered. More

This is the second time bying a car from DePaula and the people there are so nice and work with you and make you feel extremely comfortable in helping you get what you want. I will and have referred people people there are so nice and work with you and make you feel extremely comfortable in helping you get what you want. I will and have referred people I know to go there and see if it will work for them too. More

My experience with Josh was great, very easy to work with. He took care of everything. The truck is great, Josh made my truck purchase the best ever, Thank you Josh. I would highly recommend working with. He took care of everything. The truck is great, Josh made my truck purchase the best ever, Thank you Josh. I would highly recommend working with Josh. More

I appreciate the maintenance work at DePaula Ford. I just wish that I wasn't surprised so often with unexpected problems requiring repairs. Guess I shouldn't shoot the messenger, but it's dishearten I just wish that I wasn't surprised so often with unexpected problems requiring repairs. Guess I shouldn't shoot the messenger, but it's disheartening to bring in my car for an annual inspection and find out that I need repairs costing $2000 (when I was anticipating a $200 expense). I hardly drive my car, but I guess the passage of time takes its toll on all vehicles. I trust that DePaula is looking out for me, but I cringe every time I bring my car in for maintenance. More

The communication from the service department was very lacking in my experience with them after I dropped my brand new 2024 Expedition off to be looked at after I had a nearly catastrophic event. By the lacking in my experience with them after I dropped my brand new 2024 Expedition off to be looked at after I had a nearly catastrophic event. By the grace of God, I wasn't seriously injured and no one else was after I slid across 2 lanes of a highway while it accelerated on its own, down an embankment into a ditch. Come to find out, after just over 2 months in the shop, my vehicle had the wrong gears in it from the factory. Where was QA/QC on that? Regardless, with all that in mind, I very rarely got a call with any updates. I was the one that had to call them for any information. Nothing worse than having someone say, I will call you later today with an update to not hearing from them until you call a few days to a week later. It wasn't until I complained to Ford corporate did they finally start making any sort of effort. After what I went through, I would've thought it was going to be better. Especially since my buying experience was seamless and when I had to get a few cosmetic things looked at right after buying it. More