Dean Team Hyundai

Top rate attention to your request! Andy is a great customer representative! He understood our request and needs, and didn’t try to waste our time. He is truly on the side of the custome Andy is a great customer representative! He understood our request and needs, and didn’t try to waste our time. He is truly on the side of the customer, which is rare in this day and age. More

Followed Frank back to Dean Team!!! Frank is amazing!!! He knows Hyundais!!! Made buying our daughter’s new Kona easy... we flew in from Jonesboro Arkansas....Frank picked us up at the a Frank is amazing!!! He knows Hyundais!!! Made buying our daughter’s new Kona easy... we flew in from Jonesboro Arkansas....Frank picked us up at the airport....paperwork was ready... he explained ALL the awesome features....Kona’s new safety technology is perfect for our new driver! Thanks Frank!!! We will see you next time!!!! More

Dirty tricks 1. Originally made contact on the vehicle Tuesday 6/25/19. Tommy the salesman had a baseball game to catch when I told him i could be there Wed 6/26/1 1. Originally made contact on the vehicle Tuesday 6/25/19. Tommy the salesman had a baseball game to catch when I told him i could be there Wed 6/26/19 after 6pm, during hours, after I got off of work. The next day I could make it was Friday 6/28. I had searched weeks for a vehicle to try on and wanted to limit the hard pulls on my credit. Their vehicle regardless of year had the options I wanted. I was ready to pursue a vehicle after weeks of searching. Tommy let me know it would be washed and ready. 2. Friday 6/29/19 I arrive and there is no parking and no place to turn around. You wind around inventory with little space and end up in a dead end nearly impossible to get out. Didnt start great. I finally parked the only place I could which wasnt even a spot and looked for the vehicle I wanted in the see of cars. A staff member asked if I could be helped and I gave Tommy's name. I found the vehicle in the lot on my own. 2. I walked around the vehicle and there was major scratches all down the passenger side. There was deep gashes in the front passenger side where there was exposed material. The inside was dirty as well. Dust and crumbs in interior. I was able to look for about one minute just the initial shock of the cosmetic damage and no effort. There was a sign in the window that it was sold for me. So someone looked at it. Nobody contacted me ahead of time so I could assess the damage or choose other options for 3 days. 3. Tommy greets me immediately after first look over and tells me they have a better car for me. Hoping it would be one matching the features. I was told we had to drive down the street to their storage lot. We drive a few miles down the road and he gets the vehicle. It's a nice vehicle but much lower in regards to the features. It's on the storage lot, saw me as a easy target. Classic bait and switch. 4. I take the test drive and I liked some things about it but it didnt have the features the others had but I was disappointed. Tommy started off patient and provided me some printouts of the different trims. I asked him what the prices were and wanted to see the differences. I was really just trying to find what I could settle on. Disappointed because the one I wanted was just used and abused as a loaner. 5. I hadn't ate all day and I knew what was happening with the bait and switch. I wanted to think about it at home. My whole plan changed. Then clearly Tommy was more aggressively agitated and told me "You cannot". Well unfortunately for him I saw him for what he was and thanked him for his time and walked out. I had the printouts of the information you can get online and told me I couldn't take those with me. Luckily I'm a composed person. Tommy was progressively getting agitated with my questions and he knew I was an educated buyer. In conclusion. I witnessed every single tactic used that triggers a consumers anxiety when purchasing a new vehicle. I found a better level version of the vehicle and didnt have to deal with a salesperson. I would avoid this one and go to a competitor because anything would be better than my experience with Dean Team Hyundai More

Fantastic Frank and The Dean Team really were amazing for this buying experience. Couldn’t have chosen a better group to buy from. These guys are awesome. Frank and The Dean Team really were amazing for this buying experience. Couldn’t have chosen a better group to buy from. These guys are awesome. More

Buying a used car It was a great experience. Frank was very helpful in finding the right vehicle and showing me through the paperwork. I would definitely recommend this It was a great experience. Frank was very helpful in finding the right vehicle and showing me through the paperwork. I would definitely recommend this dealership More

Great service from the first phone call I called Dean Team after a bad experience at another local Hyundai dealership. Frank happened to answer the phone, and I’m glad he did, because he too I called Dean Team after a bad experience at another local Hyundai dealership. Frank happened to answer the phone, and I’m glad he did, because he took great care of me. I never felt like I was being sold to. He had answers for all of my questions. He let us take our time discussing our options. And after we signed the paperwork, he didn’t just give me the keys and send me on my way. He spent a good 30 minutes in the car with me going over how to use all of the features on my new car. Seriously, just kick xxx service from start to finish. More

Bought a car My overall experience at this dealership was phenominal. Will helped me find an excellent car within my parameters quickly and professionally. I would My overall experience at this dealership was phenominal. Will helped me find an excellent car within my parameters quickly and professionally. I would buy here again. More

Great Experience I had a great experience at Dean Team Hyundai. They really took care of me and listened to what I wanted. Paul was very knowledgeable, helpful, and fr I had a great experience at Dean Team Hyundai. They really took care of me and listened to what I wanted. Paul was very knowledgeable, helpful, and friendly. More