Dean Team Hyundai

Patient and helpful.. We were referred to Andy by a friend. We started the purchase conversation then had an unexpected death in the family. Andy was kind and patient as We were referred to Andy by a friend. We started the purchase conversation then had an unexpected death in the family. Andy was kind and patient as we had to table our discussions for a week or so and regroup on our finances in lieu of the loss and transfer of financial responsibilities. We didn't feel pressured or pushed to buy or make a decision by him or the Dean Team staff. That said, we did get customer satisfaction calls during our week to regroup which I believe were out of the Dealership's control. The phone survey was asking questions about our our decision not to buy, etc. We had to explain on a couple of occasions that it wasn't that we were not interested, nor anything the dealership had done; we simply needed time to manage personal matters like funeral arrangements, etc. We further explained their survey calls were an intrusion in that personal time we needed. They stopped calling and we eventually regrouped with Andy to finish our purchase. Would be nice, however, if there is a better way to communicate "death in family" to your follow-up process. We cancelled one appointment and the calls began. In normal situations for buying a car, I can respect timing is important; but in this case - a death in the family - a little more time and consideration should be considered. In that case, it was truly the courtesy Andy and the dealership extended that brought me back to them. It also showed an obvious disconnect in the ability of the dealership to communicate our situation to the automated process Hyundai has in place to collect data. While I realize feedback is important - that's why we're sharing - but realize, sometimes the push for information can be intrusive and shouldn't reflect badly on the sales person or dealership doing their part to build a personal connection. Maybe you should consider that a push for surveys and follow-up data for every move a customer makes could be intrusive and a reason why you might not get a future sale. More

Great Price Did a great job getting us in the car we wanted for the price we needed. Only complaint was I asked for a spare tire kit to be included in the purchas Did a great job getting us in the car we wanted for the price we needed. Only complaint was I asked for a spare tire kit to be included in the purchase and it was not. Now I have to go purchase a kit from a closer dealership that I asked for in the first place. More

car purchese It was an easy experience. Especially since we had to buy 2 cars at once. Our son was in an accident and his car was totaled. Paul was recommended by It was an easy experience. Especially since we had to buy 2 cars at once. Our son was in an accident and his car was totaled. Paul was recommended by relatives and he was very helpful. Everyone we worked with was friendly and very helpful but I'm afraid I only remember the 2 names I marked below. There were others that were equally great to work with. Would come back here to purchase another car. More

Fantastic We just purchased our new car with Ben and Scott yesterday. I have to say the experience was extremely painless. We called other dealerships around to We just purchased our new car with Ben and Scott yesterday. I have to say the experience was extremely painless. We called other dealerships around town to get the ball rolling on our finances before meeting with anyone and they were the only ones that contacted us back. They did not pressure us in anyway. We came in with an idea of what we wanted and after seeing our options we decided to go with a brand new 2016 Hyundai Elantra. Very pretty and am loving it so far. Ben phenomenal to work with and like we said we never felt any pressure whatsoever. Have already given out their name to a friend and will be back in the next year when we need to purchase our college daughter her car! More

Great service and highly knowledgable Mike Ely listened to our wants and needs and responded with honest information and great suggestions for our car search. Mike helped us find a car tha Mike Ely listened to our wants and needs and responded with honest information and great suggestions for our car search. Mike helped us find a car that was safe, affordable and that our son wanted to drive: quite an accomplishment! On top of that he got the flat tire repaired on my other car - for free. Happy customer! More

MY HYUNDAIS My first HYUNDAI was a 2001 ELANTRA and we now have a 2013 VELOSTER and our new 2015 SONATA. Love them both. Hope to buy more if I live long enough. My first HYUNDAI was a 2001 ELANTRA and we now have a 2013 VELOSTER and our new 2015 SONATA. Love them both. Hope to buy more if I live long enough. More

Purchase of our new car We went to the Dean Team to check on a car for my daughter and Reed Raleigh did an amazing job helping us out. He made the process very easy. We wil We went to the Dean Team to check on a car for my daughter and Reed Raleigh did an amazing job helping us out. He made the process very easy. We will be going back and getting our next car from the Dean Team and using Reed More

Great People Great Vehicles I had a great experience with Dean Team Hyundai! I felt welcome from the minute I walked into the showroom till I made my purchase. The salesman I wor I had a great experience with Dean Team Hyundai! I felt welcome from the minute I walked into the showroom till I made my purchase. The salesman I worked with went above and beyond to make sure I was getting what I was looking for. He listened to my opinions and understood where I was coming from. His main goal was to make me an informed customer, not to make me buy a car that minute. Bryan respected my price range and helped me find what I was looking for. More

We keep coming back! I trust the Dean Team people and their product so much that my family just purchased our 9th Hyundai from their dealership! Darryl Varnum didn't flinc I trust the Dean Team people and their product so much that my family just purchased our 9th Hyundai from their dealership! Darryl Varnum didn't flinch when I told him the maximum monthly payment I could afford (even though it was next to impossible, given the model I wanted). Darryl took my request to the top man, Tom Facette, and the two of them worked with me to find the perfect vehicle. These guys never pressured me to get more than I'd specified, which is exactly what I did! I found a Sonota Hybrid, which will save me more in gas than the slightly higher monthly payment. Scott Varnum (this is a family kind of place) helped me understand the financing and coverage options. Once you've driven a Hyundai, you'll understand why we purchase them again and again. And once you meet the folks at the Dean Team in Ballwin, MO, you'll see why we wouldn't go anywhere else. More

No hastle Easy peasy time finding a car. Justin was very patient with me and let me check out the cars I wanted, did not try forcing me out of my price range an Easy peasy time finding a car. Justin was very patient with me and let me check out the cars I wanted, did not try forcing me out of my price range and only showed me items that had my specific criteria. I left with recommendations as to what other dealers I could try looking at that might have what I wanted and in the end I went back and got the car he originally found for me that hit all my bases plus more than I thought was even possible for my price range. Both Richard and Justin were very nice and walked me though the whole process of buying a car. More