Dean Team Subaru Volkswagen

Poor customer service I purchased a Honda Civic Sport Touring Hatchback from Dean Team. It had a little less than 11k miles on it and was in GREAT condition. As it was a co I purchased a Honda Civic Sport Touring Hatchback from Dean Team. It had a little less than 11k miles on it and was in GREAT condition. As it was a cool day, I test drove it with the windows down and sunroof open, no need for AC. As we were in discussions to purchase the car, my salesman, Levi, told me it would be taken back to the shop and given a multi-point inspection before I took it home. Great! We sat at Dean Team for over 4 hours waiting to meet with the finance department, and, in that time, the car was "looked over" by the service department. When I got in the car to drive it home, I noticed that, when I turned the AC on, it hissed and only spit out hot air. I called Dean Team and let them know. I was told by another salesman that I just needed to "let it run." So, I gave it a few more days. No AC, only hissing and hot air. When I tried to call the Dean Team to get in touch with my salesman and the service department, I was unable to reach anyone but a voice recording and hold music. This went on for multiple days, until I was finally able to reach someone in Service on Wed, June 19th. Once I talked to her, I was passed on to another woman, who passed me BACK to Levi (salesman). Instead of saying, "I'm sorry you're unhappy and that we missed something on our inspection, bring it to me and I'll take care of it," Levi simply told me to take it to the Honda dealership because, "That's all that I would do." After over a week of runaround and hold messages...and nothing. This is exceptionally poor customer service on Dean Team's end. I ended up taking my car to Honda, and it took me less than 15 minutes to schedule service with them. The car was diagnosed as having a broken compressor, which, according to the Honda mechanic, is something that the Dean Team service department should've seen upon their "Multipoint Inspection" when putting the car up for sale, AND when double-checking it before I took it home. I cannot believe that Dean Team let this car out of their sight with such a huge error, and that they were completely unwilling to fix it, preferring instead to pass the buck to various Dean Team departments and then, eventually, to the customer. I can say with absolute certainty that I will never purchase a vehicle from Dean Team ever again, and I will be encouraging my friends, family, and coworkers to do the same. More

Accommodating Was a quick and easy purchase of our Subaru. No hard sell and accommodating we told them what we wanted to do and they worked with us to get that done Was a quick and easy purchase of our Subaru. No hard sell and accommodating we told them what we wanted to do and they worked with us to get that done. More

Very knowledeble and helpful. Richard Gotsch at Dean Team Volkswagen knows his cars and is very helpful. We went in knowing precisely what car we wanted and left with a different o Richard Gotsch at Dean Team Volkswagen knows his cars and is very helpful. We went in knowing precisely what car we wanted and left with a different one, not because of any pressure, but because all parties agreed "you only live once." We are very happy with the deal, the car, the considerations, the time taken and the interest shown. More

Straightforward process Fast and easy process to get our new Subaru Ascent. Tony gave us the test drive, very knowledgeable and detailed test drive. We dealt with Pete for Fast and easy process to get our new Subaru Ascent. Tony gave us the test drive, very knowledgeable and detailed test drive. We dealt with Pete for the sales process. Very fair deal on out trade-in. No high pressure sales tactics at all. More

Great experience I had the best car buying experience I've ever had. Everyone at Dean Team were professional, so nice and anything but pushy. Michael Harmon was my s I had the best car buying experience I've ever had. Everyone at Dean Team were professional, so nice and anything but pushy. Michael Harmon was my sales person and I can't say enough about how great he was to work with. I would HIGHLY RECOMMEND Dean Team Suburu! More

Satified No pressure sales approach. Levi just led me to where the choice of vehicles I was looking for where,and they had a lot of choices. No pressure sales approach. Levi just led me to where the choice of vehicles I was looking for where,and they had a lot of choices. More

Great service, great people. After having done most of my business with this dealership over the phone, it was so exciting to meet Russ in person and buy the perfect car for me! H After having done most of my business with this dealership over the phone, it was so exciting to meet Russ in person and buy the perfect car for me! He made the entire process easy and painless, I would definitely recommend anyone in need of a car to go to this dealership. More

No hassle, happy with car JD introduced the Subaru Ascent to us. That vehicle was not on our radar, but we decided to consider it. After reviewing it and checking out other veh JD introduced the Subaru Ascent to us. That vehicle was not on our radar, but we decided to consider it. After reviewing it and checking out other vehicles, we decided on the Ascent. JD did a great job of showing us the car features and Christopher, who helped with the purchase, explained everything about the car and was very patient. I would purchase again from this dealership. More

Quick, painless, pleasant. John did an awesome job of talking us through each and every step and making sure that we were getting the best possible car for our needs! I can’t re John did an awesome job of talking us through each and every step and making sure that we were getting the best possible car for our needs! I can’t recommend John and the rest of Dean team subaru more highly! More

Great customer service! Quick, easy and no hassle. JD asked lots of questions to make sure I bought the type vehicle I wanted, in an acceptable price range. Quick, easy and no hassle. JD asked lots of questions to make sure I bought the type vehicle I wanted, in an acceptable price range. More