Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Dean Team Subaru Volkswagen
Ballwin, MO
6,443 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,443 reviews
November 09, 2017
I'll buy again with John Ostlund, but never with Dean Team John Ostlund was friendly, made himself always available, very knowledgeable and above all honest and straightforward. John was not your typical push John Ostlund was friendly, made himself always available, very knowledgeable and above all honest and straightforward. John was not your typical pushy salesman and was trustworthy and I highly recommend him to anyone for their purchase. Due to my prior experience at the Dean Team Volkswagen Kirkwood location, I will never do any business with the Dean Team or their affiliates. Everyone I worked with at the Dean Team Subaru dealership was friendly and helpful, the total opposite of the Kirkwood location. My wife and I were sold a manufacture buyback "LEMON" which the Dean Team Kirkwood location fraudulently did not disclose to use at the time of sale. When I talked to them about this issue I was only met with hostility and confrontation and a total lack of accountability for their misdoing. The Dean Team Subaru location was helpful in starting to resolve the issue, and it is unfortunate that they are affiliated with the group of crooks at the Kirkwood Volkswagen location. More
by Theduck1856
Employees Worked With
November 08, 2017
Great experience Richard Gotsch helped me get a fantastic deal on the Subaru Legacy I wanted. He also thoroughly explained all the safety features and highlighted th Richard Gotsch helped me get a fantastic deal on the Subaru Legacy I wanted. He also thoroughly explained all the safety features and highlighted the overall quality of my Subaru vehicle. That's why I bought a Subaru instead of another vehicle. More
by SubaruOwner
Employees Worked With
Richard Gotsch
October 31, 2017
Great Jason was fantastic! He went above and beyond to make sure my experience was smooth. I was given a couple of special discounts that I am appreciate fo Jason was fantastic! He went above and beyond to make sure my experience was smooth. I was given a couple of special discounts that I am appreciate for. More
by ucdawn
October 29, 2017
Outstanding customer service with a high level of respect The Dean Team's outstanding team of Carl Schaeffer (sales) and Dustin Westhoff (finance) have made the process of owning a fourth Subaru quick and smo The Dean Team's outstanding team of Carl Schaeffer (sales) and Dustin Westhoff (finance) have made the process of owning a fourth Subaru quick and smooth. Carl listens carefully to customers and has a extraordinary ability to find the right vehicle at the right price. The handoff to finance is seamless, with this team. Dustin Westhoff is the finance expert who explains the financing process clearly. Together, they deliver outstanding customer service and treat customers with a high level of respect. More
by Allison Ebert
Employees Worked With
Carl Schaeffer, Dustin Westhoff
October 28, 2017
Paul Bierman went to bat for me Paul and Dustin worked very hard to get me a deal and into the car that i wanted Paul keep in touch and guided me through the whole process from the b Paul and Dustin worked very hard to get me a deal and into the car that i wanted Paul keep in touch and guided me through the whole process from the beginning to the end and he didn't let me down and Dustin worked very hard in getting me the best deal possible More
by kevin keaveny
October 27, 2017
Great to deal with! My sales man Jason Moore was great to deal with, this is the second car I have purchased from him, he is truly an amazing car salesman, if you go to t My sales man Jason Moore was great to deal with, this is the second car I have purchased from him, he is truly an amazing car salesman, if you go to the Dean Team forget all other salesman and ask for Jason Moore you won’t be dissapointed More
by Jsmuehlhauser
October 27, 2017
Purchase new vw Excellent. Jim Griswold. Scott Roberts. Dustin westhoff. All made things easy and smooth. Plus they treated my wife with respect. I would retu Excellent. Jim Griswold. Scott Roberts. Dustin westhoff. All made things easy and smooth. Plus they treated my wife with respect. I would return to this dealership again. More
by Mycar
Employees Worked With
Scott Roberts, Dustin Westhoff, James Griswold
October 27, 2017
Helpful and friendly! The last time I went car shopping, the man who helped me acted as if I was wasting his time. At another shop, the sales person was so busy he left me The last time I went car shopping, the man who helped me acted as if I was wasting his time. At another shop, the sales person was so busy he left me sitting unattended for long stretches of time. My visit to the Dean Team today blew those other guys out of the water! Jason was so helpful and attentive, worked with me and answered all of my questions. My finance experience was also smooth and easy. I am a happy customer and love my new ride! More
by HondaPower
Employees Worked With
October 26, 2017
The Atlas The sales consultant that we dealt with was Richard Gotsch. It has been 10 years since we have purchased a new vehicle and Richard made it an easy, e The sales consultant that we dealt with was Richard Gotsch. It has been 10 years since we have purchased a new vehicle and Richard made it an easy, enjoyable experience. He answered all questions and showed us the features that we were not used to, which are many. Richard told us to call him when we needed help. I would recommend Richard to any of my friends or associates. More
by Don McDaniel
Employees Worked With
Dustin Westhoff, Richard Gotsch
October 25, 2017
Best car buying experience ever We wanted to down size to one vehicle from a truck and a Tahoe. Found the perfect one for all our needs. We were done in a short time. Love the Atlas. We wanted to down size to one vehicle from a truck and a Tahoe. Found the perfect one for all our needs. We were done in a short time. Love the Atlas. More
by Lrcrnemtp
Employees Worked With
Carl Schaeffer
