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Dean Team Subaru Volkswagen
Ballwin, MO
6,430 Reviews
At Dean Team Subaru Volkswagen, we challenge ourselves every day to give you the best experience; we are committed to addressing your unique wants and needs and give you the freedom to explore and consider your decision with or without us. Our Subaru and Volkswagen Certified Specialists are knowledgeable, innovative and attentive. We will listen to you, answer your questions truthfully and completely and introduce you to solutions that fit your needs.
Our Dean Team Subaru Volkswagen team values the time you have afforded us and are committed to making the best use of your time. At the heart of your visit, count on us to we say what we mean and mean what we say. We appreciate your choice in working with us. We are dedicated to providing you an experience based on honesty, integrity, respect and appreciation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 6,430 reviews
November 10, 2016
I love my new 2017 Jetta I purchased a 2010 Jetta TDI Diesel in 2009 and have driven it for 7 years. It was a great car and over the years I received exceptional service from I purchased a 2010 Jetta TDI Diesel in 2009 and have driven it for 7 years. It was a great car and over the years I received exceptional service from Scott and Annie and their service department. VW will be buying back my TDI in December so I decided to buy a new Jetta to replace it. My salesman is Richard Gotsch and he gave me an awesome buying experience. He is very knowledgeable and listened to exactly what I was looking for. He was able to highlight all the advantages of owning a new Jetta and guided me through the process of getting all the features that will make me happy for the life of my new car. So far I have not been disappointed. Thanks to the Dean Team and all of it's competent and considerate personnel. More
by WESTPHALE
Employees Worked With
Other Employees :
Scott Roberts, Rick Richard, Richard Gotsch, Nikki Mosbacher, Dale Robbins
November 09, 2016
They make car buying an easy, pleasant experience Richard & Scott answered all our questions; found us the car we wanted , at a price we were willing to pay. They were very friendly & attentive. We Richard & Scott answered all our questions; found us the car we wanted , at a price we were willing to pay. They were very friendly & attentive. We are very satisfied repeat customers. More
by Jan#5
Employees Worked With
Scott Roberts, Richard Gotsch
November 08, 2016
Amazing service! My sales person, JD Daugherty, was amazing! He was so friendly, listened to what I wanted, found the car I wanted, looked up my trade in value, and a My sales person, JD Daugherty, was amazing! He was so friendly, listened to what I wanted, found the car I wanted, looked up my trade in value, and answered all of my questions quickly. He was very personable and not what you think of when you think of a "typical car salesman". He actually cared about what I wanted and what was important to me. The finance department (Rick) was friendly and efficient and the manager, Matt, worked with JD well to make the sale finalized. I received a goody bag with cool Subaru gifts for my purchase (seems crazy but that makes a GREAT impression). I will definitely recommend this dealership and Subaru in the future! More
by Subaru17
Employees Worked With
Rick Richard, Matt Kuhn, J.D. Daugherty
November 06, 2016
Experience was great. Wes was wonderful to work with. He put me in the vehicle I wanted for the price I was willing to pay. Will definitely recommend to others. Wes was wonderful to work with. He put me in the vehicle I wanted for the price I was willing to pay. Will definitely recommend to others. More
by Jade Jacobs
Employees Worked With
November 05, 2016
Engine replacement Had car in shop for 30 days for engine replacement . Received a call from service department that car is ready for pickup they tested and everything i Had car in shop for 30 days for engine replacement . Received a call from service department that car is ready for pickup they tested and everything is fixed. Pick up a car in evening and on the way home found out that AC doesn't work. Call service department back about the Ac and was told to call next morning because they closing in next 5 minutes. Call next morning and was instructed to bring car back, again drive car to dealership to find out that mechanic forgot to fill the AC after instilling the engine. How ever they did not create a work order and didn't give me any paperwork for that, Even after calling the manager and requesting the paperwork they did not return my email or phone call More
by Unhappy customer
November 05, 2016
Very friendly service Very accommodating and helpful during my transition of cars. Friendly and easy transaction. Good education of new car features as well. Great custom Very accommodating and helpful during my transition of cars. Friendly and easy transaction. Good education of new car features as well. Great customer service to my dad and I. Thanks! More
by eblL4evr!
November 05, 2016
Wonderful Experience From the initial contact through driving off the lot Richard and Scott were fantastic. I felt as if i were talking to family members. Every aspect w From the initial contact through driving off the lot Richard and Scott were fantastic. I felt as if i were talking to family members. Every aspect was professional and friendly. More
by RBNOVAK
Employees Worked With
Scott Roberts, Dustin Westhoff, Richard Gotsch
November 02, 2016
Great dealership and fantastic salesperson Mark McNulty was such a great and fun salesperson that worked so patiently with us while we shopped to find the right car for my teenage son. He work Mark McNulty was such a great and fun salesperson that worked so patiently with us while we shopped to find the right car for my teenage son. He worked tirelessly to find just the right car that met our needs for safety and price. My son is thrilled with his car and we would highly recommend Mark for any car purchases. More
by CJHolzschuh
Employees Worked With
Mark McNulty
November 01, 2016
Great Service Great service, found car we were looking for, no pressure with price or financing , I've referred this dealer to several people who purchased cars Great service, found car we were looking for, no pressure with price or financing , I've referred this dealer to several people who purchased cars More
by titanc
October 29, 2016
Great experience Great experience, no problems, honest and respectful. I would definitely recommend them to others. I had a much better experience with this dealershi Great experience, no problems, honest and respectful. I would definitely recommend them to others. I had a much better experience with this dealership then some others I have gone to. I will definitely be returning for other services as well. More
by Payne1985
Employees Worked With
Walt Gallegos
