Dean Team Subaru Volkswagen

Eric, I'm writing to you today about an experience I had with your service department. During this most recent cold snap my battery died. I had to jump start it each time I needed to drive. I called ser had with your service department. During this most recent cold snap my battery died. I had to jump start it each time I needed to drive. I called service to schedule a drop off and as I thought you were extremely busy. My go to is normally Annie. She set me up with a loaner and called when the service was completed. I almost had a heart attack when I was told the price of a new battery. Annie noticed that my warrantee expired 31 days prior and asked me if I could wait just a little bit longer while she made some calls. To my surprise Annie informed me that Subaru was extending a one time good will and picked up the price of the battery ($500 with tax). I can't begin to tell you how that made me feel. She certainly didn't need to do that. Every visit I have with Dean is a great experience due in large part to Annie. She is always (up), friendly, professional, knowledgeable and as she displayed this time thorough. Thanks for being my go to service department. More

Shanon was extremely helpful and kind! We had a bit of an emergency with a drill bit in our tire. And we were needing to head out of town!! They squeezed us in and got it fixed! Excellent We had a bit of an emergency with a drill bit in our tire. And we were needing to head out of town!! They squeezed us in and got it fixed! Excellent customer service! More

I want to give a huge shoutout to Shannon! Every single time I’ve had an issue or concern, he has gone above and beyond to make sure I’m completely taken care of. What really stands out is Every single time I’ve had an issue or concern, he has gone above and beyond to make sure I’m completely taken care of. What really stands out is how stress-free he makes the entire process. He takes the time to explain things, follows through, and makes sure I’m comfortable every step of the way. I never feel rushed or brushed off — I feel genuinely cared for. Customer service like this is hard to find, and it’s the reason I continue to come back. If you’re looking for someone who truly looks out for you and treats you with respect, he’s the one. More

This location consistently provides exceptional service, friendly staff, and an stress-free experience that keeps me coming back. friendly staff, and an stress-free experience that keeps me coming back. More

Great service. My service writer, Paul, was very knowledgeable and helpful. He made it a great experience. It also came in under estimate. Overall, a 10 out of 10 e My service writer, Paul, was very knowledgeable and helpful. He made it a great experience. It also came in under estimate. Overall, a 10 out of 10 experience. And again, Paul was wonderful. More

Annie is great. ..a genuine human being. She was totally honest and didn't try to upsell me anything. Love this dealership! ..a genuine human being. She was totally honest and didn't try to upsell me anything. Love this dealership! More

The Dean team is very professional courteous and efficient. They always follow up PM their commitment. Great to deal with efficient. They always follow up PM their commitment. Great to deal with More

We recently had one of our Subaru Outbacks serviced at Dean Subaru and the service was excellent as always. Duke was our service adviser and provided a thorough explanation of the required work and saw t Dean Subaru and the service was excellent as always. Duke was our service adviser and provided a thorough explanation of the required work and saw that it was completed in the promised time. More

Had a dead battery, got a jumpstart, and drove directly to the dealer. They determined the battery was dead and replaced it and fixed a flat tire. This was all unscheduled, they took care of the problems i to the dealer. They determined the battery was dead and replaced it and fixed a flat tire. This was all unscheduled, they took care of the problems immediately, and I was on my way in less than an hour. You cannot ask for better service than that. I am more than satisfied and impressed with the level of service from Subaru, specifically the DEAN team. More

They took care of my problem. They were very courteous. The Customer lounge was comfortable They were very courteous. The Customer lounge was comfortable More