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Dean Team Subaru Volkswagen - Service Center
Ballwin, MO
296 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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296 Reviews of Dean Team Subaru Volkswagen - Service Center
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August 15, 2022
The dealership is great building is top notch updated and the staff is nice and makes sure service is being done. the staff is nice and makes sure service is being done. More
by Swishtopher
Employees Worked With
Helpful May 28, 2022
First, when I purchased my used 2019 Subaru Outback from them, there were title/license issues - which, I think should be a “piece of cake” for an automobile dealer. Then, I purchased an extended warranty them, there were title/license issues - which, I think should be a “piece of cake” for an automobile dealer. Then, I purchased an extended warranty and was told they only sell the “Gold” standard warranty with a $0 deductible. When I received the paperwork from Subaru, it was a “Silver” plan with a $100 deductible! I complained and they “corrected” it by just reducing it to a $50 deductible. I FINALLY got the plan I paid for after catching this “error”. I mention this for 2 reasons…I have used the policy once already and almost used it again. Here’s where it gets really bad. I arrived with a problem of my passenger front window not closing (like the “sensor” wasn’t working). It was going to rain, so I wanted this fixed immediately. The service “adviser” said it could just be a lubricant issue. He said it is something not covered by warranties. I said I have an extended warranty. He IMMEDIATELY said you most likely have a $50 or $100 deductible. So, I said you are going to charge me a $100 to lubricate a seal? Fortunately, a service department guy came out and sprayed lubricant on the seal which fixed the problem (no charge). I purchased the Outback because everyone (and) everywhere said they are extremely reliable. I am giving Dean Team Subaru a one star because not only did they try and give me a warranty I paid for, but their service department is horrible! Had I not checked my Subaru Warranty paperwork - twice - and the service advisor assuming 2 things…that the repair was not covered by the warranty and, that the warranty had a $50 or $100 deductible, tells me that not only did they try and give me the warranty they sold me, but they, also, attempt to charge for repairs not covered by those warranties. One final note…the Outback only has about 37,000 miles and I purchased it with about 20,000 miles and I have garaged it, too. So, to have 2 auto issues and 2 warranty issues in the 2-1/2 years and 17,000 miles and the title/licensing issues from the very beginning means not only will I NEVER purchase a vehicle from Dean Team Subaru, again, but it has already “tainted” my view of the reliability of the Subaru Outback. More
by raweber864
Employees Worked With
Not sure. Service on 5/26.
June 08, 2021
Duke was fantastic to work with! He helped us figure out our rear lift gate in no time at all, and also took the time to show us some other cool features to utilize! our rear lift gate in no time at all, and also took the time to show us some other cool features to utilize! More
by chm
Employees Worked With
April 29, 2021
Myles from the sales department was a delight to do business with. From the moment he first approached us to the second we pulled off the lot in my new car he was so genuinely nice and actually helped business with. From the moment he first approached us to the second we pulled off the lot in my new car he was so genuinely nice and actually helped us efficiently and quickly. No scams or empty promises Myles held up to his end of the bargain and I would strongly suggest doing business with him if you’re interested in finding a car! More
by Tyler
Employees Worked With
April 16, 2021
I received great, friendly, customer service that was very prompt and on time with everything. Thank you so much for your help today. Especially with how busy Subaru seemed today. Thank you for your frie very prompt and on time with everything. Thank you so much for your help today. Especially with how busy Subaru seemed today. Thank you for your friendliness! More
by eliseunger13
January 05, 2021
I think that consistency of a dealer and service department is the tenure of it's people. Love working with Annie Thompson. She is great! department is the tenure of it's people. Love working with Annie Thompson. She is great! More
by Bmillecker
Employees Worked With
December 03, 2020
Just had my Legacy in for service. Annie, Jeff and Duke are all awesome human beings and super helpful in answering questions and communicating thoroughly what might be going on with a mysterious electrica are all awesome human beings and super helpful in answering questions and communicating thoroughly what might be going on with a mysterious electrical problem. But problem was solved and it was a very good experience! More
by JD
October 05, 2020
I was in a bad pinch and Wes and the team really came through for me. They were fast and efficient. I walked away with a great car for about what I was willing to spent and quick! through for me. They were fast and efficient. I walked away with a great car for about what I was willing to spent and quick! More
by kiriathsepher
September 11, 2020
Very happy with my choice, and very happy with the service i got from Dean Team Subaru and John Biermann. Everyone there was very helpful. service i got from Dean Team Subaru and John Biermann. Everyone there was very helpful. More
by steve
Employees Worked With
John Biermann, Michael "Hershey" Harmon
May 12, 2020
First Team helped me find the right car that fit me. Dustin was awesome. Recently took car in for some repair and the parts and service team were great. I'm glad I chose First Team Dustin was awesome. Recently took car in for some repair and the parts and service team were great. I'm glad I chose First Team More
by Iris
Employees Worked With
John Biermann, Tony Fargo
