Dean Team Subaru Volkswagen - Service Center

Off to a GREAT Start; Best Service Experiecne Ever (!) I recently had the 30K service performed on my 2017 Subaru Legacy at Dean Team Subaru; this was my first visit to this dealership. I was promptly gre I recently had the 30K service performed on my 2017 Subaru Legacy at Dean Team Subaru; this was my first visit to this dealership. I was promptly greeted with a good morning & a smile by Annie, one of the Service Advisors; something which was lacking at two other Subaru dealerships I visited. Annie, and the mechanic who showed me my air filters needed changing, were courteous / friendly / respectful professionals; so I will not hesitate to have my car serviced at Dean Team Subaru again and will recommend to others. Would also like to mention the Service Department Manager Eric; whom, prior to my first visit, returned my call and politely answered questions. So if you don't "Feel the Love" at other Subaru service departments, I recommend you try the Dean Team! More

Excellent Service! I arrived Tony my service adviser greeted me at my Tiguan. He quickly retrieved the information he needed from my vehicle and met me at his desk. We I arrived Tony my service adviser greeted me at my Tiguan. He quickly retrieved the information he needed from my vehicle and met me at his desk. We discussed the recommendations for my vehicle. Tony did not pressure me to buy unneeded services. Ron my technician quickly moved my vehicle into the shop and efficiently completed the work discussed. Pricing was very fair and my vehicle was ready in just over an hour. I highly recommend The Dean Team service department. More

Listen,.. This guy Jim Fix made me feel super comfortable, took care of me, and was extremely personable. I will not take my car anywhere else!! comfortable, took care of me, and was extremely personable. I will not take my car anywhere else!! More

Eric treated my daughter like he would his own My daughter is attending school in St. Louis and we sent her off from Texas in a new 2019 Volkswagen Jetta. Recently, she had an issue that left her s My daughter is attending school in St. Louis and we sent her off from Texas in a new 2019 Volkswagen Jetta. Recently, she had an issue that left her stranded. When I called to explain my dilema as a "long-distance dad", Eric reassured both my daughter and I that he would take care of her. He was right, and I can't tell you how much I appreciate Eric and the extra time he took in making sure my daughter's car was repaired completely and quickly. Eric helped turn a stressful and potentially difficult situation into a "customer for life" experience. Thanks, Eric! More

Warranty issues, Service manager stepped up, made it right! We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmissi We purchased my daughter a car in January 2019 at 97,000 miles. Bought extended warranty to cover for next 60,000. At 105,000 a part of her transmission went out. Thought this would be covered under warranty and took to a local shop. After the local mechanic, myself and husband made several calls back and forth to the Warranty company, found this was a situation that was not covered (as Subaru had an extended warranty on this car due to transmission issues but only up to 100,000). Warranty company said because Subaru had acknowledged issues they would not cover. Because of it being am "anomaly" and Eric's dedication to making things right, he was able to get this covered by Subaru. I know he spent several hours on the phone with our local dealer, the warranty company and Subaru of America to get his repair fixed. From the first time I talked to Eric he was confident, customer driven and dedicated to making this right. He kept me updated frequently throughout the process and has earned a life time customer because of this exemplary customer service. Thank- you Eric and the Dean Team! More

I drive past other Subaru dealers to go to Dean Team Am very happy I choose Dean Team for my new car purchase. Working with Annie in service is always a pleasure. I trust her to help me maintain/servi Am very happy I choose Dean Team for my new car purchase. Working with Annie in service is always a pleasure. I trust her to help me maintain/service my vehicle for many years to come:) More