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Dean Team Subaru Volkswagen - Service Center
Ballwin, MO
302 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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302 Reviews of Dean Team Subaru Volkswagen - Service Center
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June 15, 2018
Reneging on terms of court settlement I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Servic I called Subaru to confirm my 2014 Subaru Forester was part of this settlement. Yep you are covered they said. They did not clear it with the Service Manager at Dean Team though, Jeff Price, let me know that they were not in the business of giving away free oil changes and I'm not eligible. Well that wasn't a good start so I asked him to call Subaru to confirm this is part of a SETTLEMENT. He wouldn't, I was trying to scam them. I ended up talking to one of the Dean family. They had to tell Jeff that if the owners wanted to do this and Subaru wanted to do this then Jeff's opinion didn't matter. Well he started the oil test after being dressed down and sheepishly apologized after Subaru confirmed I was right all along. The oil test is drive 1200 miles and come back and they would see how much oil was used. When I came back the oil was low but Jeff quickly told me it wasn't a problem. I would have to lose a quart of oil during this 1200 miles to be eligible for the repair and I had only lost one ounce. How do you know how much I lost was my foolish question thinking this was some kind of scientific test. We looked at the dip stick was the reply. And you can tell how many ounces of oil I lost from the dipstick? Yep, we are specially trained said Jeff. Another call to Subaru, Jeff isn't right. It isn't a quart of oil in 1200 miles it is one third of a quart. I offered to send my video to Subaru of checking the oil myself that day but Subaru indicates it can only be verified by one of the exceptional service managers, no other means of getting the repair other than have someone like Jeff confirm that their is a problem. So my car has dropped two quart of oil in the last 6 thousand miles but I'm screwed because the courts can have judgments but they aren't going to work unless Jeff says so. A complete waste of my time, frustration beyond words. Don't buy your car from them like I did, don't have your car serviced by them like I did and don't trust the class action lawsuit like I did. More
by jodyhow
June 13, 2018
Fix AC Was very easy. Just dropped of my car. They gave me a loaner and sent me updates as to the repairs on my vehicle. When my service was complete they Was very easy. Just dropped of my car. They gave me a loaner and sent me updates as to the repairs on my vehicle. When my service was complete they notified me and I quickly came in and picked up my car. Always friendly and helpful! More
by CStaley
June 08, 2018
Great dealership! Everyone at the Dean Team dealership has been super nice! The newly remodeled dealership looks fantastic and they really know how to treat their custo Everyone at the Dean Team dealership has been super nice! The newly remodeled dealership looks fantastic and they really know how to treat their customers!! More
by jrwaz98
Employees Worked With
June 08, 2018
Solid Service I’ve taken my VW Jetta GLI to Dean team Ballwin 3 Times since I have moved to Ballwin and I’ve had good service for a good price 2 of the 3 times I ha I’ve taken my VW Jetta GLI to Dean team Ballwin 3 Times since I have moved to Ballwin and I’ve had good service for a good price 2 of the 3 times I have visited. Their prices are usually comparable to the local shop in my hometown and my car is always returned better than I dropped it off. I will for sure keep using their service department! More
by GLIguy95
Employees Worked With
June 07, 2018
Amazing Everyone here was so nice and helpful! The wait time was reasonable considering all that my car needed. Best experience I’ve had getting my car servic Everyone here was so nice and helpful! The wait time was reasonable considering all that my car needed. Best experience I’ve had getting my car serviced More
by Shayladross19
Employees Worked With
June 02, 2018
Great Service I've been to a couple Subaru dealerships in my area and Dean Team is by far the best. I had some routine maintenance scheduled along with a couple add I've been to a couple Subaru dealerships in my area and Dean Team is by far the best. I had some routine maintenance scheduled along with a couple additional issues to be resolved. The scheduling process was extremely simple and the services were quick and professional. There was one remaining issue after the initial service that required an additional part. Subaru provided the part to Dean Team and after working, on different occasions, with Eric, Jeff, and Annie to get updates on the part and scheduling my appointment, they were able to resolve my issue at no additional cost to me within two weeks. More
by dcooper
June 01, 2018
Exceeded expectations ! A clean and updated facility, friendly staff, fast and efficient service, good amenities. Very pleased with their performance and highly recommend thi A clean and updated facility, friendly staff, fast and efficient service, good amenities. Very pleased with their performance and highly recommend this dealership. Will not hesitate to continue to service with and purchase my next Subaru. More
by tap2151
Employees Worked With
June 01, 2018
AC Repair First time taking car to this dealer. They repaired the problem and it stayed repair. I had gone to another service center and they just recharged t First time taking car to this dealer. They repaired the problem and it stayed repair. I had gone to another service center and they just recharged the AC which lasted 2 weeks. Also, Dean Team Volkswagen found broken tie rod and repaired. More
by HC
Employees Worked With
May 30, 2018
Very good. Helpful when I can in with no appt. with a proble .All representatives went out of there way to help me, even gave me a loaner car. Explanations we're thorough and maintenance was done first before as .All representatives went out of there way to help me, even gave me a loaner car. Explanations we're thorough and maintenance was done first before assuming there were other problems, and there were not. This was an extremely good experience! Thank you. More
by Maggie& Gus
May 26, 2018
Eric Harrelson is amazing at customer service. Great Job! I enjoyed my time at the new service center and the work place. I love the Professional level of the workers. I always come to hangout. Great Job! I enjoyed my time at the new service center and the work place. I love the Professional level of the workers. I always come to hangout. More
by Marine1234GO
Employees Worked With
