Delaware Cadillac

A not so great purchasing experience After my car was totaled, I was contacted by the Delaware Cadillac sales team because I had brought my damaged vehicle to their body shop before it wa After my car was totaled, I was contacted by the Delaware Cadillac sales team because I had brought my damaged vehicle to their body shop before it was declared totaled. I went there and ended up making a deal to purchase a newer used vehicle with terms that worked for me. I was told that the vehicle comes with a 100,000 mile comprehensive warranty. It all seemed to go so easy. Too easy. The sales person firstly told me that he would be prepared to deliver the car to me after it is detailed and some minor body work is performed. This was promised to me at no cost. Several days later, the sales person called and told me that there was a little problem and I needed to come in and speak to his manager. When I did, the manager told me that the body work was more money than the sales person anticipated and I was expected to pay half. The manager was rude, spoke over me, and tried to tell me that they shoe horned the deal together for me like they were doing me a favor. I refused to pay half because it was THEIR mistake. Not mine. I should not have to pay for their mistake, but I ended up paying less than half to make the deal. A week later, I finally go to pick up my vehicle. The finance representative offered me warranty options to purchase. I said the vehicle comes with a 100,000 mile warranty. He was shocked to hear that and went back to the sales person. The sales person looked me in the eye and said he doesn't remember saying any such thing and doesn't even know what warranty options are available with a Subaru - yet he sold me this car. I was told that I must have misunderstood or didn't hear correctly. I know what I heard and had to deal with two men trying to talk me down and tell me I heard no such thing. I had already committed to purchasing the vehicle or I would have walked away. Between the sales person making promises he would soon "forget," a manager who spoke down to me, over me and expected me to be "fair" and pay for their mistake, and a warranty that only I seem to remember I would not recommend this dealership. At all. The finance representative told me he would be contacting me today with options about the warranty - he didn't want me to leave dissatisfied. Obviously, he is also forgetful of his words as I have heard nothing and it is lunch time. I would also state with confidence that if I were a man, this would never have been an issue. July 11, 2019 After my original posting, I contacted the General Manager and left a message. I also posted a review directly on the dealership website. He never called me, but we communicated by text. He said this would be used as a learning opportunity for the people involved. After all was said and done, the General Manager and his associate lived up to the warranty the sales person originally told me came with the car. So, I have a 100,000 mile warranty now and am pleased about that. The overall experience was still not a great one for me. However, I can say that I am pleased with the vehicle itself and I am pleased that the General Manager made good on what was promised to me originally. At least from the warranty perspective. More

Customer service D- My vehicle is fantastic. What sucks is the customer service. Consistent lies told. I brought a brand new SUV, when the car was cleaned it had dust on My vehicle is fantastic. What sucks is the customer service. Consistent lies told. I brought a brand new SUV, when the car was cleaned it had dust on the dash and console. Not sure why a brand new vehicle tires are ashy looking, wasnt given any car washes with this brand new purchase at this location, if you buy in Pa you are given almost 5. And the other dealers not luxury give free car washes to used car purchases..imagine that. I also had to put my own tag on my car not a big deal to some but it is to me ..luxury not the service is worse than a buy here pay here lot. They only care about the sell once its sold they dont give a xxxx about you at all. They dont return calls either they will ignore you and never respond I suggest for anyone to buy in Pa skip this place. and if your forced to go here they need to be supervised with what ever they doing..dont believe it. And watch who they cater to. And the person that referred me still hasnt gotten the referral money they are supposed to receive . My biggest problem is that this place should not.be.giving average or below average service. It should be unacceptable. They need to learn how to exceptional service.. Disappointed More

First Time Cadillac Owner Delaware Cadillac was extremely helpful in putting me in my first Cadillac. Negotiations went well and I am very pleased. My salesman Scott Bernard Delaware Cadillac was extremely helpful in putting me in my first Cadillac. Negotiations went well and I am very pleased. My salesman Scott Bernard and John Danze went above and beyond the call of duty to make the deal happen. I would highly recommend Delaware Cadillac to anyone. More

second vehicle This is my second Cadillac purchase and everything went smooth. Scott and the rest of the team made everything pleasant. Thank you Delaware Cadillac T This is my second Cadillac purchase and everything went smooth. Scott and the rest of the team made everything pleasant. Thank you Delaware Cadillac Team! More

Purchase of new XT4 Whole experiance was professional and speedy... I can honestly say it was the best car buying experience I've had and this is probably number 30... Ke Whole experiance was professional and speedy... I can honestly say it was the best car buying experience I've had and this is probably number 30... Kevin thank you and we love the car!!! If your checking reviews here I highly recommend using Kevin to assure a 5 star experience... I've not used the service part of dealership yet but I was made comfortable that it would be as user-friendly as the buying experience... Many thanks Scott. More

Returned customer This sales team is "Top of Class." The customer service they displayed was outstanding. When I explained that I was pressed for time, they worked even This sales team is "Top of Class." The customer service they displayed was outstanding. When I explained that I was pressed for time, they worked even harder to make sure we were taken care of. More

Fantastic Experience My experience with Delaware Cadillac was fantastic. Scott was attentive and knowledgeable. I brought car with no hesitation. He sold me on the product My experience with Delaware Cadillac was fantastic. Scott was attentive and knowledgeable. I brought car with no hesitation. He sold me on the product through his attentiveness and interest in my needs on the vehicle. He represented DE Cadillac extremely well. More

First time Cadillac owner Buying a car is never easy but had good experience with Delaware Cadillac. Mike Cassidy was very helpful and knowledgeable about the Cadillac and ex Buying a car is never easy but had good experience with Delaware Cadillac. Mike Cassidy was very helpful and knowledgeable about the Cadillac and explaining benefits we would receive. More

Purchasing a used vehicle I purchased a used car for my daughter as a graduation gift. Scott Bernard at Delaware Cadillac was a pleasure to deal with. I went to several dealers I purchased a used car for my daughter as a graduation gift. Scott Bernard at Delaware Cadillac was a pleasure to deal with. I went to several dealerships from New Jersey to Lancaster Pennsylvania- My best experience out of all of them was Scott at Delaware Cadillac! Great customer service and zero pressure to purchase. More

Online listing made finding the car I wanted simple! I found a used car online and contacted the dealership about through an email form. The team was immediately responsive and John Danze arranged an app I found a used car online and contacted the dealership about through an email form. The team was immediately responsive and John Danze arranged an appointment that suited my schedule. Scott Bernard was my sales representative and he made the purchase process smooth and efficient. More