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104 Reviews of Dick Genthe Chevrolet - Service Center
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Helpful September 27, 2023
-When dropping the vehicle off, the service department was given a very detailed description of: “When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement coul was given a very detailed description of: “When accelerating the vehicle, at 40 to 44 MPH the steering wheel would wobble and a shaking movement could be felt under the pedal. However, when I removed my foot from the pedal (during the speed range) both of the issues would stop immediately – including that both issues were only happening at the 40 to 44 MPH range. I had taken it to Belle Tire before I dropped it off to ensure there were no tire issues. Belle Tire gave me a complete print out of the test they did which showed absolutely no issues with my tires.” - I was called the same day to approve a “Road Force Test” to rule out any tire issues and was quoted a fee of $125.00. I could provide documentation of no issues with my tires, Ron replied “I cannot not move forward with any service on the vehicle without the Road Force Test due to the Chevy Corporate checklist. If you do not approve the test, you might as well come back and pick your car up”. - I approved the test and was told by Mike (service manager) that the rear tire needed to be replaced and was given two completely different reasons why. I was denied a tire rotation request to see if that would give any further indication of the tire or source of vibrations. Mike stated "I am 100% sure of what Ron is telling me and that replacing the tire will solve the issue." - Approved the tire replacement, only to be told that my vehicle still failed the driven road test and there was still wobbling and shaking followed by Ron stating “it might still be another tire” – but the other 3 tires passed the Road Force Test. - Pico scope test verified axles needed to be replaced. I asked Ron which axles – Ron stated “both rear axles”. I questioned the tire replacement again Ron had no answer, replied “a damaged rear axle may cause the wobbling and shaking in the front”. -Was told I owed $429.53 and was not given documents on my original tire showing failure. The paperwork stated the FRONT axles were replaced. -Mike said "“sometimes Ron says one thing but actually means another. But the front axle and back axle are the same thing so”. My fiancé and I spoke with Mike but were told TWICE " I am done talking to you about this, I have nothing further to say" and told us to file a claim with Chevy corporate. - Got home and realized my front bumper was not attached correctly but Genthe is stating they never touched my bumper. ** Edit to original post There is an active “GM Technical Service Bulletin #20-NA-227” for 2020 to 2022 Equinox models which covers a “Wobble Vibration on Hard Acceleration” – the “condition” listed on the bulletin is the exact compliant that the service department was given when I dropped my vehicle off (this bulletin information was not communicated to me until yesterday). Mr. Genthe did reach out to me following several posted reviews. He acknowledged and apologized for how the service department staff handled communication and the overall experience while my vehicle was in their possession however, there is still a disconnect on how the compliant was handled. Mr. Genthe also made an attempt to rectify some of the issues by offering a detailed interior cleaning and to have the service department “look at my bumper”. I did communicate my appreciation to Mr. Genthe for taking the time to contact me however, I did ultimately decline his offer as I felt it was in my best interest to not have any further service provided through or communication with the service department. In response to my reviews, I have had other service department team members from other Chevy dealership locations reach out to me personally and have offered their assistance. I still fully stand by my review of how my vehicle and experience was handled through the Genthe service department and I believe consumers have the right to be made aware of potential customer service issues. More
by liz.17485
February 14, 2023
Poor communication. Made unauthorized repairs to vehicle without previous authorization. My $500.00 approved estimate turned into $900.00 without approval. Best part Made unauthorized repairs to vehicle without previous authorization. My $500.00 approved estimate turned into $900.00 without approval. Best part - NO HEAT! Unhappy customer. Christin Terry More
by ChristinTerry
Employees Worked With
Chris Moses
September 07, 2022
I've had good service from Genthe in the past, but this summer I tried to have my leased 2020 Equinox Checked for suspension noise. Both times I was told I had to leave it 3-5 business days before they lo summer I tried to have my leased 2020 Equinox Checked for suspension noise. Both times I was told I had to leave it 3-5 business days before they looked at it and NO loaner would be provided. Would have cost me about $600.00 for a rental. Took it to a local reliable mechanic who diagnosed a defective sway bar link and had it repaired in 4 hours. Cost for repair was a lot cheaper than a car rental. More
by lcraft1974
Employees Worked With
August 30, 2022
Do not take your vehicle here. We have a lease suburban, that the engine light has come on repeatedly as well as the fix airbags for the recall. We went 5 or 6 times to Moran and t We have a lease suburban, that the engine light has come on repeatedly as well as the fix airbags for the recall. We went 5 or 6 times to Moran and taylor to have it corrected. It never seemed to correct, and lights kept coming on with no apparent vehicle problems. So we decided to try genthe, they had our car for a week, and it seems they took the car apart and it has become undrivable now. It shakes uncontrollably and has several very apparent problems. I was warned by a friend to not come here, but recommended by another. Took a chance, wish I would’ve listened to the first friend. Nice people at desks, terrible service More
by Golden
Employees Worked With
July 07, 2022
Horrible customer service. Today I had a nail in my 2020 Equinox retire that I lease from them. Called the service dept. to see if they had the tire I need, because Discount Today I had a nail in my 2020 Equinox retire that I lease from them. Called the service dept. to see if they had the tire I need, because Discount Tire did not. After giving the girl in parts my vin number and telling her the name of the tire, she went to see if they had it. After 10 minutes on hold, I was disconnected. Called back and got voice mail. I left my name and number and waited for a call back THAT I NEVER GOT. I called Bates Chevrolet, immediately was told they had the tire and I had it replaced in 45 minutes. Still no call back from Genthe. Bates will sell me my next car. More
by Sandi says
Employees Worked With
December 22, 2021
Horrible place. No pride in workmanship! I have taken my Equinox in twice for a radiator leak and I STILL smell antifreeze. Their answer? Well that can happen. They don’t even offer to pay for your car rent Equinox in twice for a radiator leak and I STILL smell antifreeze. Their answer? Well that can happen. They don’t even offer to pay for your car rental when clearly they didn’t finish the job! More
by kronspr
Employees Worked With
Chris Moses
December 14, 2020
Had my equinox in for an emissions recall last week. When I got the car back I noticed a slight smell of exhaust fumes. I figured it was simply due to the work that had just been completed and the fumes woul I got the car back I noticed a slight smell of exhaust fumes. I figured it was simply due to the work that had just been completed and the fumes would clear up. Drove it last night and the fumes were much worse. Took it back to Genthe today and they can't get to it for days, even though they returned my car in a condition that makes it dangerous to drive. I would not recommend their service department. More
by KAJ
Employees Worked With
October 01, 2020
First time here, now the only place I will go! They really listen. Got the run around from a third party warranty company. Mike and his wonderful crew member Brandon BOTH called them and wore them down really listen. Got the run around from a third party warranty company. Mike and his wonderful crew member Brandon BOTH called them and wore them down, COVERED! Great bunch of people. Friendly and patient. More
by JodyF
August 14, 2020
Neil In a few words was an A 1 employee who takes pride in his work and his job would recommend him to anyone that needs service on a vehicle in his work and his job would recommend him to anyone that needs service on a vehicle More
by chemadeese64@gmail.com
