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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,839 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,839 reviews

May 04, 2023

My family has now bought four VW’s from Dirito Bros and had an additional two cars serviced at the dealership. Staff has always been welcoming and helpful. We feel fortunate to have such a great dealership More

by PJEHLENBACH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Simi
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

To deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our Service Team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to us here at Dirito Brothers Walnut Creek Volkswagen.

May 04, 2023

Everyone was great from the start to vehicle pick up. Wish this did not have a 15 word minimum. More

by ndrc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy at the desk...forgot his name 5 star
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

May 03, 2023

Excellent customer service. This was the easiest car transaction I have ever had. Definitely recommend. More

by imagine6078
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your five-star review about your experience with our Sales Team at Dirito Brothers Walnut Creek Volkswagen. We appreciate your business and hope to see you again soon.

May 03, 2023

Everyone was very courteous. The service went as expected and explained. There was nothing unexpected. Great service. More

by VSCRUGGS0102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful for your five-star review. It makes us proud to learn that our Service Team was courteous, accommodating, and honest during your visit at Dirito Brothers Walnut Creek Volkswagen. We hope you continue to choose us for your automotive needs. Take care.

May 02, 2023

Friendly, courteous service from all we interacted with. I will recommend the dealership to all who ask. More

by JAAGEE79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Our friendly and courteous team is thrilled to receive this review. Dirito Brothers Walnut Creek Volkswagen hopes you will continue choosing us for any of your automotive needs.

May 02, 2023

The people are always very friendly and the work preformed is always very good. Thanks More

by MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Mark, it's great to learn that our team at Dirito Brothers Walnut Creek Volkswagen is always friendly and you are pleased with the work done here when handling your automotive needs. We greatly appreciate you bringing your business to us.

May 01, 2023

Excellent. As soon as I arrived I was able to test drive the vehicle I had my eyes in. The process was very fast and I was in and out within 3 hours. More

by Kez M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy our Sales Team here at Dirito Brothers Walnut Creek Volkswagen helped you find the perfect vehicle and provided an awesome car-buying experience. Thank you for the positive rating and review, Kez. Congratulations on your new car!

May 01, 2023

Unreliable vendor. I’ve been in their office for four times already and they can’t replace the tires per the contract I have. More

by ME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, I would appreciate an opportunity to speak with you in regard to your tire replacement and contract. At your convenience, would you mind reaching out to me directly? Kind regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 21, 2023 -

ME responded

Hi, Please feel free to call me at +1 (415) 320-9154 Thanks. Pavel

May 01, 2023

It was a very pleasant experience. They took care of a whole lot of things that I won't have to take care of. And they explained everything to me as we went along. I appreciate the More

by MACERNIE3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Naff and Ed who did the paperwork and the explaining.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your wonderful rating and review. We are happy to see our Sales Team at Dirito Brothers Walnut Creek Volkswagen was very helpful and provided answers to all of your questions. We hope to work with you more in the future.

May 01, 2023

Very helpful and kept me informed about what was going on with my car. Sean was great! More

by MARYGDOLEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to write about your 5-star experience here at Dirito Brothers Walnut Creek Volkswagen. Please feel free to reach out if there is anything else we can do to assist you.

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