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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,934 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,934 reviews

May 21, 2023

Lack of proper communication . Not direct enough. Not proper explanation of the job being done More

by VBWINTERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value all customer feedback here at Dirito Brothers Walnut Creek Volkswagen. It would be great to have the chance of connecting with you regarding the communication and overall care that our Service Team provided you. Please reach out to me at a time that works best for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 21, 2023

Sean was very helpful and communicative. I would highly recommend Dirito Brothers in Walnut Creek. More

by SKEPDEV
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
May 22, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave us a 5-star review. It brings us joy knowing that our team was helpful and communicative during your visit. We greatly appreciate the recommendation. Should you need any further assistance, please do not hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen. Take care.

May 20, 2023

Always great service. Nice work Walnut Creek vw. I look forward to my next service. More

by LARRY777777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance.

May 19, 2023

Always great service, done by time stated, nice service administrators, great coffee for free. Have stayed open late for service drop off for me. More

by CHARLESROECKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We take our reviews to heart and are delighted to learn about your 5-star visit with our Service Department. Please let us know if you have any additional questions about the service on your vehicle and thank you again for choosing Dirito Brothers Walnut Creek Volkswagen.

May 19, 2023

Marina was very professional and she informed me promptly about the service updates. Pick up was on time . Great team there. I want to mention also Kevin who was helpful during a very busy morning when I dro More

by IB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy you found our Service Department to be so supportive during your visit here at Dirito Brothers Walnut Creek Volkswagen. Our Service Team strives to deliver an excellent experience, and we're glad you found this to be the case during your visit. If you have further automotive needs or questions, please reach out.

May 18, 2023

Everything was great. The staff was super helpful and attentive. I definitely recommend this dealership. More

by 5.ROUZBEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you so much for sharing your positive review about our team at Dirito Brothers Walnut Creek Volkswagen. Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day.

May 15, 2023

Terrance was clear, concise and easy to work with. My 40k service was a painless experience. More

by travisbartosek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we appreciate you taking the time to leave us a five-star review. It brings us joy to know that our Service Team provided you with a stress-free experience while completing your 40,000-mile service. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

May 15, 2023

Everything was clear and straightforward. I appreciate the transportation options and the no hassle attitude. I will be back for the next service. More

by Pep vanH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are thrilled that our Service Team provided you with a clear and straightforward experience and that you appreciated our transportation, Pep! We appreciate you taking time out of your day to write this awesome review, and if you need anything else do not hesitate to contact us.

May 15, 2023

Some issues came up with my purchase (alternator failed almost immediately, and I ended up not getting my car for 2 weeks) but Kyle and Zack did their best to make this as good as it could be. More

by spmagargal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Tzolis, Kyle Ritola
May 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, congratulations on taking home your new vehicle! We sincerely appreciate your 5-star review and your feedback. We are happy to learn that our Sales Team could work hard to leave you satisfied and provide you with a good experience. Thank you so much for choosing to visit us here at Dirito Brothers Walnut Creek Volkswagen and we hope to see you here again sometime.

May 15, 2023

Sean was great to work with and provided good service. He communicated, early, accurately and often. Thank you. More

by toddcmercer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for your highly-rated review. We strive to deliver a great experience to all of our valued customers, and we're happy to see that your visit here at Dirito Brothers Walnut Creek Volkswagen was excellent.

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