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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,825 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,825 reviews

April 08, 2023

. The whole procedure for dropping my car off was professional and friendly. I felt comfortable leaving my car in their care. When I picked it up, the paperwork was ready and all my concerns were dea More

by CJOHNCATHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your positive experience with us in your 5-star review! We're glad to see that the whole procedure for dropping off your car was handled professionally and friendly and that you felt comfortable leaving your car in our care. Our team understands the importance of making our customers feel at ease and taken care of throughout the service process. We're also happy to know that your paperwork was ready, and all of your concerns were addressed when you picked up your car. We appreciate your business and hope to see you again at Dirito Brothers Walnut Creek Volkswagen in the future!

April 08, 2023

Great trading and buying experience. Nanika, Bryan, Cole, and Erin all do great honest work and are upfront. Will be buying here again in the future. More

by GTIGUY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan., Jim Cord
Apr 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello and thank you for taking the time to leave a positive review for us at Dirito Brothers Walnut Creek Volkswagen. Please don't hesitate to reach out if there's anything else we can do for you.

April 08, 2023

I was very pleased with (Sean) service rep and the provided transportation. All service and costs were described when checking car in for service. More

by LJRISNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your positive experience with us in your 5-star review! We're happy to learn that you were pleased with the Service Representative and the provided transportation. Our Service Team here at Dirito Brothers Walnut Creek Volkswagen understands the importance of clear communication, and we're glad to see that you were fully informed about the service and associated costs when checking in your car. We appreciate your business and hope to see you again in the future!

April 08, 2023

They got me in the same day. They thought they fixed the issue but when it happened again three days later, they took me right in again and fixed the issue rapidly. Also like t More

by SUSANSCHANER0416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave a 5-star review! We're glad to know that we were able to accommodate you on short notice and address the issue with your vehicle. We appreciate your patience and understanding when the issue occurred again, and we're pleased that we were able to promptly fix it. We're happy to offer Lyft service to our customers to help make their visit more convenient, and we're glad that it was helpful for you. We appreciate your feedback and will be sure to share it with our team. Thank you for choosing us; we hope to see you again here at Dirito Brothers Walnut Creek Volkswagen!

April 07, 2023

every time I go there the people are very nice and polite.i get my calls fast when my car is ready. More

by MARIO.GOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the glowing review! Our team is thrilled to read that you had a great experience here at Dirito Brothers Walnut Creek Volkswagen. If there is anything else our team can do to assist you, please feel free to contact us.

April 07, 2023

Thank you Terrance! You are awesome! I appreciate your help and attention to our needs. More

by Julie Basque
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
Apr 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for this delightful 5-star review, Julie. We are pleased to know our staff was attentive while assisting you here at Dirito Brothers Walnut Creek Volkswagen. If you have any further auto-related needs, please feel free to reach out to us. We are more than happy to assist you.

April 07, 2023

I’ve been coming to the Dorito Brothers for 15 years. Great place to get your car serviced. Approachable people and comfortable waiting room. More

by akepler91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed a great experience working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance.

April 06, 2023

The people I worked with were professional, knowledgeable and friendly. Mike Raff was very helpful and I would give him the highest rating. Sean Thomas, is very helpful with any questions I had and display More

by RICHARD.COTRUVO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. It was our Sales Teams pleasure to do business with you here at Dirito Brothers Walnut Creek Volkswagen. We thank you for your business.

April 06, 2023

I had the most positive experience! Everyone was friendly and the process was quick! We will be back for service. More

by KAYLEEJOWOODSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read that our Service Team was quick and friendly ensuring you had a great experience. Thank you for your positive review and for trusting us with all of your automotive needs. We are here if you need any further assistance here at Dirito Brothers Walnut Creek Volkswagen.

April 06, 2023

I did not make an appt. but Sean took me in with open arms. Checked it in fast and got a call very quickly. Car was done in a minute. Thanks for the fast turn around and More

by CHRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It brings us joy to receive your five-star rating and review. We'll be sure to let our Service Team here at Dirito Brothers Walnut Creek Volkswagen know about their accommodating great service.

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