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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,852 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,852 reviews

March 17, 2023

I have never had any issues. Drive right in, walk right in and am assisted immediately. The dealership is very clean and all of the associates are extremely friendly. More

by JEN30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It is nice to see, from your 5-star review, that you consistently receive accommodating and efficient service here at Dirito Brothers Walnut Creek Volkswagen. Thank you for taking the time to share your experience with us. Please let us know if there is anything else we can help you with.

March 17, 2023

An all around great experience and we would buy another car here in a heartbeat. A genuinely warm crew who took their time with us and even stayed late to make sure we had everything we needed. More

by Tim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Miller
Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Tim, for your marvelous review and rating. We strive to go above and beyond when assisting our valued customers, so we are so glad to read about your enjoyable experience here at Dirito Brothers Walnut Creek Volkswagen. We appreciate learning that we have earned your continued business, and take care.

March 16, 2023

The service was very prompt. did not have to wait for long. The software was updated. More

by pbhatnagar4532
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the 5-star review. We are pleased to learn that you had a prompt and timely experience with our Service Team on your recent visit. Please don't hesitate to reach out if there's anything additional we can do for you here at Dirito Brothers Walnut Creek Volkswagen.

March 16, 2023

Great experience ! John Benitez was very helpful getting me photos and information before the truck was out of sevice ! He Was also quick to get me in and out on a week More

by Jason
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your outstanding review, Jason. We are so glad to read that your visit was informative and efficient, and we thank you for choosing Dirito Brothers Walnut Creek Volkswagen for your service needs. Have a superb day.

March 16, 2023

Employees are personable and considerate. Nice that the dealership is family owned. Kevin Did a good job getting my Jetta repaired. More

by RPALTENGHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you taking the time to write a positive review and sharing your experience with our Service Team. It's great to learn your Volkswagen Jetta is repaired and back on the road in superb condition! Please let us know if there is anything else we can help you with at Dirito Brothers Walnut Creek Volkswagen.

March 16, 2023

best experience ever, Kevin was awesome so easy to work with. We are definitely coming back More

by BOJANM79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
Mar 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you leaving us this wonderful 5-star review. It makes us so glad to read these kind words regarding our staff here at Dirito Brothers Walnut Creek Volkswagen and to learn that you had a great experience. We appreciate your business and look forward to your next visit.

March 15, 2023

Clean organized and clear communication. Word word word word word word word word word word More

by mcdonaghsg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your five-star review. We are pleased to read our team provided great communication ensuring you had a positive experience here at Dirito Brothers Walnut Creek Volkswagen. Customer satisfaction is important to us; we're glad you enjoyed our facility. If we can be of any further assistance, please reach out to us.

March 15, 2023

Gus took great care of us and made the whole process super easy. We’re really excited about our new Tiguan. More

by Alec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave this positive rating, Alec. It was our pleasure to provide a top-notch Dirito Brothers Walnut Creek Volkswagen experience. We hope you will come back to see us in the future.

March 14, 2023

Gus made the whole experience! He was quick to help and make adjustments that fit my needs so I could have a successful, fast and easy car buying experience. More

by E_palumbo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're happy our Sales Team here at Dirito Brothers Walnut Creek Volkswagen could provide an excellent car-buying experience. Thank you for the positive rating and review. Congratulations on your new car!

March 14, 2023

Would have been five stars if the car was fully updated on the service like they purported it to be . I thought they said it was a CPO. More

by ORTEZCAT
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Mar 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us, and I would like to learn more about your experience with our Sales Team regarding the vehicle you purchased. Please reach out to me at your earliest convenience to discuss this further. I look forward to hearing from you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

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