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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,230 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,230 reviews

August 03, 2021

I had a great experience working with Gus. He was friendly and informative throughout the whole car buying process. We needed this! Thank you for that. More

by rfrancis4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Gus the Bus does it again! He has a way of making car buying an experience to remember, for all the right reasons. Thank you for sharing your positive experience!

August 01, 2021

Appreciate the service and team at Dirito! Great service and sales. I especially appreciate their combination of great internet and in person support. Thank you More

by THEFLOYDS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! We are glad to know you found navigating online and in person to be easy and useful. Thanks for letting us know how professional and effective the team was for your visit!

July 31, 2021

Answered all questions, good follow-up.xxx xxxxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx Hugh More

by HUGH.THOMAS2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Raff
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Hugh, Happy to hear it! Thanks for letting us know how great Mike was!

July 31, 2021

Thank you for your service, nice and fast service and timing. In and out without issues or hold ups. Recall was performed nicely and no charge. More

by AlexF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, Alex, for your great review! We are glad to know your recall repair went smoothly and quickly.

July 31, 2021

Gus was super helpful and super committed to ensuring we had the best experience possible. Everyone we encountered was extremely nice and made the car buying process quick and easy. More

by Jane Grimaldi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Hi Jane, We are delighted to hear that you had such a positive experience with Gus and the team! He sure knows how to make car buying fun! Thanks for taking the time to leave such nice feedback. Enjoy your new car!

July 30, 2021

Disappointing . I feel like the service is not detail oriented. Each time I have brought the car in, something is not done correctly. Fluids have not been topped off, computer has not been reset and thi More

by RUBYTWOSHOES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

I am concerned to read this. Details are essential when maintaining a vehicle and we regret that some have been missed. We do appreciate you letting us know about these issues, it helps us to know where we can improve. Please do not hesitate to contact us with any further questions or concerns and we would be happy to replace the sticker. Thank you.

July 29, 2021

It was a real pleasure and I felt like I was part of the Dirito family. Andres did an outstanding job! He was quick to reply to requests and overall his communication was great Thank you... More

by Heinz Windt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

You are apart of the Dirito Brothers family! Thank you for letting us know how great Andres was, we appreciate you taking the time to leave positive feedback!

July 29, 2021

Excellent service. Great communication. A++++. Kevin did an excellent job listening to my concerns about my car problem. Love that they offered a Lyft back home. Thank you. More

by DDAV5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with Kevin. Communication is key! Thank you for the great review.

July 28, 2021

Everyone was very nice and provided quality service. My car was done on time and ready for me when i arrived. Communication was good. Thanks Volkswagen. More

by shaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the great review! We are happy to hear everything went so smoothly. It was a pleasure serving you as a customer!

July 28, 2021

Dirito is great and Kevin is great. When i need something service wise, Kevin always helps. I really appreciate their efforts to get me in and out quickly. More

by abrowell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Dirito Brothers Walnut Creek Volkswagen responded

You are great! We know a car service isn't the place you want to spend your day, so we do our best to respect your time. Sounds like Kevin gets it! Thank you for the positive feedback.

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