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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,852 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,852 reviews

February 28, 2022

Everyone is very friendly and greets me with a smile. I also very much appreciate the text messages from the service department updating me on what’s going on with my car so I don’t have to think about i More

by mailana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerard and Tim
Mar 04, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We try to make having your vehicle serviced as pleasant as possible, so it's great to hear your kind words. Much appreciated.

February 24, 2022

i have been a customer for at least 20 years. i keep coming back for the excellent and timely service.i plan on coming back for years to come More

by walterio6102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for your long term business! We're lucky to have you as a customer. Thanks for the positive comments.

February 23, 2022

Super helpful fitting me in as a walk up and keeping me on schedule so i didn't have to leave my car. More

by marquardt.michael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't remember
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Glad we could accommodate and thanks for choosing Dirito Brothers VW. Hope all remains well with your car.

February 23, 2022

I appreciated how helpful Kevin the service advisor was. He gave lots useful informatin regarding my vehicle as well as possible next steps for my 2013 Jetta. Unfortunately after I returned home(10 miles More

by NANCYEPARRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

So sorry to hear about the second code right after your recent visit. We're hopeful it's something minor and that we can get you back onto the road quickly. Thanks for the feedback.

February 22, 2022

Dirito Brothers and Gerard are amazing. This is my 2nd vehicle and will use them again. More

by JBCALI23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerard Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Very glad to hear that we're keeping you happy. And thank you for choosing Dirito Brothers VW.

February 22, 2022

Great place! The people here are very helpful and make sure your car is taken care of. A bit on the expensive side but quality work. More

by pyork
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the positive feedback. We appreciate your comments.

February 22, 2022

The dealership was great and the service just about prefect. I wish they could have fixed my car at a reasonable price, but that never happened. Ended up leaving without any work being done except a mi More

by N/A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We're certainly glad that we've been able to provide you with a level of customer service that has kept you happy, but very sorry to hear about your disappointment in the VW brand. Consider swinging by the dealership to tell us a bit more about your recent experiences. Thanks.

Feb 27, 2022 -

N/A responded

Seriously? You want to hear more? I could also tell you about my wife's 2017 Alltrack SEL which we both LOVE but has this nasty habit of leaking through the sunroof that VW Marin can't seem to fix. Twice in 3 months! The car is extremely well cared for, looks brand new and only has 24k on the dial. It has gotten so bad, VW is considering buying the car back from us. If you really are in the mood for a few sad stories I would be more than happy to stop by on my next visit in the area. Heck, I would make it a special trip just to have someone hear me out, especially if you have a coffee bar.

February 22, 2022

Been buying cars and having them serviced at Dirito Brothers for years now. Dealing with them is always easy and straightforward. One reason I keep going back is because the service is excellent. Th More

by JA925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

We truly appreciate hearing from our repeat customers. We try hard to keep people satisfied and it's nice to hear that we've been consistent in that regard for you. Looking forward to seeing you again!

February 20, 2022

Gus made the entire experience easy and enjoyable. With vehicles in such high demand and very little inventory, I was worried that I would have a difficult time finding the exact car I wanted. Gus wen More

by myoungblood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Great that Gus was able to help you find the right car! And you're right; it's a tough market to find a car. Glad we could help. Happy motoring!

February 19, 2022

Everyone from the sales, finance and service departments provide friendly, professional, knowledgeable and efficient attention. More

by NASUBI50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2022 -

Dirito Brothers Walnut Creek Volkswagen responded

Nice to hear that it was an all-around good experience. Thank you for the opportunity.

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