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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,852 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,852 reviews

October 17, 2020

Always quick and professional, would definitely recommend to anyone with a VW due to their customer service and habit of making everyone comfortable when they come to visit. More

by STRYKERBRENDAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola
Oct 21, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that you had a good experience with the team. Thanks for the recommendation!

October 16, 2020

I brought my car in for a recall update, the service was explained to me by Kevin and was completed before the estimated time given, great job all around. More

by justin.truskey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Awesome! That's the way it should be. Sorry you were affected by a recall, but happy to hear Kevin took good care of you. Thanks for letting us know!

October 16, 2020

We came in for a recall notice and found Dirito Bros in WC to be clean, COVID19 compliant, courteous and timely! Will come again for sure! More

by ROSEH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Clean, Covid-Compliant & Courteous, the three C's! Now if only there was a C-word for 'timely'... clock-minding, maybe? Anyway... thank you for the great review! We look forward to serving you in the future.

October 15, 2020

You always take care of me and do a stellar job. You let me know up front what you'll be working on, the estimated cost (and if there's anything additional you need to work on, you let me know!) as well as More

by SAINTRYNO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are very grateful to have you as a customer! We appreciate this awesome review, too. We're happy you're happy. Thank you!

October 15, 2020

Service service agent Kevin was very courteous and explained the necessary recall and repair tasks to me. He also arranged the loaner car for me from the local car rental in a very smooth and efficie More

by ALANANDA0208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that texting worked as a communication tool and that Kevin did such a stellar job taking care of your repair. We appreciate you taking the time to write a positive review!

October 14, 2020

I came in with a flat tire and Marina worked me into the schedule and I got a new tire and warranty covered the damaged one. It was quick and I was back on the road. Thanks!!! More

by ENEUFELDT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Flat tires are no fun! We're happy to hear you are back on the road and that Marina took such good care of you. Thank you for the nice review!

October 14, 2020

The service experience was on time , pleasant and completed successfully. I was kept informed throughout the appointment as to what was being done . I highly recommend Dirito Brothers. More

by Scorpion5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Wonderful! Thank you for the kind words, we're happy to know that your experience was as expected.

October 10, 2020

Service done on time as promised, Lift provided for drop off and pick up, great service! Both service and sales provided good support and explained what’s being done. More

by zlatarev
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Excellent! We're happy to hear that you had such a smooth experience, thanks for letting us know!

October 09, 2020

Unfortunate that I purchased my 2021 Atlas about 3 weeks ago and it’s already been back in service three times. And I’m still awaiting parts so it will have to go back to service when my parts arrive. I don More

by RAYMOND LEJANO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
October 07, 2020

Scheduling an appointment was easily done. Service people were pleasant and performed all necessary service. Transportation to and from home was provided and arranged through Lyft and it was timely. More

by LIPLIPPI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

This is great news! We're so happy to know that our scheduling worked well and your ride was taken care of, not to mention your service needs! Thanks for letting us know!

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