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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,846 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,846 reviews

June 12, 2020

Super awesome and easy experience buying a car. Our dealer was really nice and a great sales man. He made sure we got the best deal! More

by HALLIEADELE22
Recommend Dealer
Yes
Employees Worked With
Jim Cord
June 12, 2020

Quick service. The service Bill was just about the quote total, so that's good. People were very friendly and helpful. When I had a Honda they would give me a free c More

by sweetmomo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
Jun 13, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to let us know how well Kevin treated you.

June 11, 2020

Good service, easy to get an appointment. Everyone was masked. I was asked “if” I wanted my car sanitized post-service. Maybe, given the current situation, you should perform this service automatically. More

by edlezcano
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for letting us know you had a great experience. The reason we ask people if they want the car disinfected is because we were doing all cars automatically and we had a few people that had allergies or just did not want a disinfectant sprayed in the car and get upset that we did not ask.

June 11, 2020

I just went in for a simple re-call service and I was in and out very quickly. Tim made the entire experience easy. They also work with Lyft as their “shuttle” & it is free of charge which I found very conv More

by chelseashigematsu
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jun 11, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We were very pleased to hear how quickly and efficiently Tim helped you on your last service. Thanks for letting us know.

June 10, 2020

Excellent service Dwane and Shannon are the best Took Excellent service Dwane and Shannon are the best Took care of the issues and kept me informed of the progress Thank you for the good service More

by claytonautoserv
Recommend Dealer
Yes
Employees Worked With
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwane parts manager
Jun 11, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are very pleased to hear our staff took such good care of you, thank you for telling us

June 09, 2020

Great experience as usual! Dirito Brothers makes it easy... Convenient location, super friendly service and an overall understanding of our needs make this dealership special. More

by MBAIER1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Luong
Jun 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Wow, 35 years!!! We then thank you for being such a great and loyal customer to VW! Glad to hear Tim took such good care of you.

June 09, 2020

Everything was easy and quick. The people who work at Dorrito Brothers in WC are fantastic. They even sterilized my car before giving it back to me. More

by MBLMMY
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Saul Canela
Jun 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

Service should be quick and easy and I am glad to hear it was with Kevin. Thank you

June 08, 2020

A Terrific Experience This was one of the best if not the best new car buying experiences I have had! Kyle Ritola and Dave Dirito are real pros. More

by RCASSANO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Miller, Kyle Ritola
June 07, 2020

Great family of people working together to bring great cars to Walnut Creek. They go the extra mile every time to make sure your taken care of and comfortable in any situation! More

by EDGRNKWSK7
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola, Tim Luong
Jun 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We definitely feel like a family here with as long as we all have worked here together, I am glad that comes across to our customers.

June 07, 2020

-too expensive for a maintenance that won’t even include car wash or vacuum; -tire pressure wasn’t done or sensor wasn’t reset. $171 for only checking, not replacing or wash... nothing. More

by Silvana
Recommend Dealer
No
Employees Worked With
Kevin Hubert
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Dirito Brothers Walnut Creek Volkswagen responded

We are so sorry to hear you did not leave happy. I don't have any information on your car from this web site but if you could email me at marcventurella@dirito.com or call me at 925 934 8224 I could look over your paperwork and help you make sense of it. As per the car wash dept we decided to close it after the last drought to help do our part and with the COVID issues we cant have non essential depts. now so we don't have a service car wash dept.

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