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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,857 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,857 reviews

May 06, 2025

Good job. Team was great, customer service was awesome. Will be back for future services. More

by JOSHUAHASKINS87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. Our team at Dirito Brothers Walnut Creek Volkswagen is glad you had a positive experience with our customer service.

May 05, 2025

Kevin made the whole process quick and easy. He was able to answer all my questions. More

by JGWALSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased that our team made the process smooth for you. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 05, 2025

My interactions with both Sean and Andres were very positive; both were professional and helpful, answering all my questions. More

by dennishabecker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear about your positive experience with our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing the feedback and have a great day.

May 04, 2025

Kevin is my man. he is helping me for over 20 years he is patient and honest with the old man he even made a a drawing about the hangers for me so I understand i More

by bavaria1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad our team could assist you. We appreciate your long-standing trust in Dirito Brothers Walnut Creek Volkswagen. Wishing you the best until your next appointment.

May 04, 2025

Thank you for your care and skill and servicing my Golf since 2013. I appreciate. More

by aliceaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We really appreciate your loyalty to Dirito Brothers Walnut Creek Volkswagen. We're glad we could assist with your Golf since 2013. Take care and drive safely!

May 04, 2025

It is always awesome to work with David and the Dirito Brothers Team! They are efficient, easy to work with, responsive, and friendly. I called David at midday and drove off in my new leased car that afte More

by JMONTAQUILA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
RICK WEIBLE
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Ritola
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear about your positive experience with our team. We appreciate your feedback and hope you enjoy your new leased car from Dirito Brothers Walnut Creek Volkswagen.

May 04, 2025

It was incredibly seamless and enjoyable experience. The only issue was the end waiting for final finance. That was way too long. No fault of the finance lady but ya need more than one. Great experienc More

by oMgirl2012
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
mike raff
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We’re glad to hear your experience was enjoyable, and we appreciate your patience with the final finance process. Take care and thanks for sharing your thoughts with Dirito Brothers Walnut Creek Volkswagen.

May 04, 2025

I was in and out, everything was right on time. The dealership was clean and welcoming More

by FARHADGHORBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate you sharing your visit experience with us. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

May 04, 2025

Would have been a higher rating if they would have given me the online discount for the services they performed. Didn’t realize they had specials until after I paid More

by ascia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your feedback is important to us, and I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Department regarding the subsequent price for the services performed on your vehicle. Please contact me at a time that is most convenient for you. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 07, 2025 -

ascia responded

I called to speak to Kyle today and was informed he is not with the company and hasn’t been for a while. The response back from the dealer is insincere - which maddens me even more!

May 04, 2025

Told a part was ordered. 3 weeks later told it never happened. Text to service never answered. I had to go to the parts department and have it ordered even though the repair More

by JAMESKROCHKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Thomas
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We appreciate you taking the time to share your review. I would like the opportunity to discuss your feedback regarding your order with our Parts Team and the level of communication you received. Please contact me at your convenience so that I can be of further assistance. Best regards, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com