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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

Overview
Employees
Reviews
Vehicles
4.7
4,166 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,166 reviews

June 08, 2023

I am pleased with the service I have received from this dealership. I purchase my lease. I have leased 6 vehicles so far. More

by SHORTEE1963
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Simi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for taking the time to leave an excellent review. We are glad you're happy with our friendly customer service, and we hope you are still enjoying your new lease. We hope to see you back again.

Helpful
June 08, 2023

VWCS3510444 - March 20 - I was expecting a response from a service representative. I just received a copy of the closed work ticket in the mail stating it's not VW's problem. No human contact at all. The w More

by VICTORGEORGIOU
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We would appreciate the opportunity to learn more about your experience with our Service Team here at Dirito Brothers Walnut Creek Volkswagen. Please initiate contact directly so we can discuss any feedback you may have. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Jun 10, 2023 -

VICTORGEORGIOU responded

When the VW was purchased from Dirito last year, it was delivered with two service packs, accessories and first aid, which were affixed to the back of the rear seats - one on each seat, near the top. This seemed like an odd placement at the time, but we did not mention it to the dealer. It was very hot weather at the time. Soon after taking delivery, the weight of the service packs caused the carpet glued to the back of the rear seats to become separated from the seat. We decided to deal with it as a warranty issue when the car was taken in for the first maintenance service. When the car was returned for service on March 20, 2023, the service writer Kevin appeared to acknowledge it as a warranty issue, but he wanted to check with VW on the best way to repair. I left the dealership with an open service ticket. Sidebar topic: Prior to the service visit, VW’s automated reminder system was pinging us with messages to get the vehicle in for service. Following the service visit, the automated reminders changed to “You missed your service appointment” and requesting a reschedule. After three or four of the reschedule reminders, I sent an email directly to Kevin requesting a status check on the “how to fix” inquiry. There was no response to that email. A local detailer tacked the carpet back into place, but this fix is cosmetic only. The carpet is not permanently reattached. On or about June 6, I received an envelope from Dirito Brothers. It contained a copy of the service ticket marked CLOSED on May 31, 2023. The text box included the text “Packs do not come velcro’d to backs of seats. Not a warranty claim.” The following day, Dirito’s automated messenger sent us a “How did you like our work”. The poor review brought a second automated message “tell us more”. In that message, the General Manager’s phone number comes before the action button. Having stopped reading at the GM’s phone number, I called the General Manager. That call went to voice mail. There was no response. Returning to the email, I found the respond button. At this point there has been no human interaction with Dirito since leaving the dealer on March 20. Volkswagen owes us a permanent reattachment of the carpet to the rear seats.

Helpful
June 08, 2023

I have trusted the customer service staff and mechanics at Dirito Brothers for nearly 20 years and never been disappointed. More

by sue26
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Service Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your automotive needs. We are here if you need any further assistance.

Helpful
June 07, 2023

Dirito Brothers dealership was great. We received exceptional service and pricing. Buying process went very smoothly and we love our new iD.4 More

by Oaktowngal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thank you for your kind review! We are thrilled to learn that you had an exceptional experience with our Sales Team at Dirito Brothers Walnut Creek Volkswagen. We congratulate you on your purchase and welcome you back anytime!

Helpful
June 07, 2023

This is my second time dealing with Sean. He takes the time to explain in detail if needed any service issues that are required or may be needed. He kept me updated about how the servicing More

by R2REDFERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored you took the time to leave us a five-star review. It is pleasing to learn that our team always does an excellent job assisting you every time you visit. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

Helpful
June 07, 2023

Excellent service, excellent communication, and the job was done right first time. What else can you ask for? More

by FRANKSPERLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

You can always count on us to provide excellent service to our valued customers at Dirito Brothers Walnut Creek Volkswagen. We are grateful for you leaving us a five-star review and hope you continue to always choose us. Take care.

Helpful
June 07, 2023

Extremely nice and helpful. I do appreciate the contact information and how you have some get back yo you. More

by guillermo.chiquet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are honored you took the time to leave us a five-star review. It is wonderful to know that our friendly team was helpful during your visit. Should you need anything, please don't hesitate to reach out to us at Dirito Brothers Walnut Creek Volkswagen.

Helpful
June 07, 2023

Really liked the service— it felt personal, customized and helpful. Would come back here again! More

by iriezler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you so much for taking the time to leave us a five-star review. It is pleasing to know that you enjoyed the service you received from our helpful team. We happily await your next visit to Dirito Brothers Walnut Creek Volkswagen. Enjoy your day.

Helpful
June 07, 2023

Sean was friendly, clear, helpful, and kind -- everything, including finish time, went smoothly. We are longtime Dirito customers and only continue because it goes so well. We still miss the car w More

by amypitt830
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are grateful you took the time to leave this positive review and feedback. Thank you for trusting us here at Dirito Brothers Walnut Creek Volkswagen with your vehicle. We are available for you in the future if you have any other automotive needs.

Helpful
June 04, 2023

Jim was very nice and found me a vehicle I am very happy with at a great price. More

by Syoungs4
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Cord
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Jun 05, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad you enjoyed great customer service working with our Sales Team at Dirito Brothers Walnut Creek Volkswagen. Thank you for your positive review and for trusting us with your purchasing needs. We are here if you need any further assistance.

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