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Dirito Brothers Walnut Creek Volkswagen

Walnut Creek, CA

4.7
4,847 Reviews
Dirito Brothers Walnut Creek Volkswagen has been a family owned and operated dealer since 1994, and throughout that time, we have passionately served the Walnut Creek community. Of course, when a dealership is doing things right to satisfy drivers, it grows and expands. Today, we serve loyal customers at our state-of-the-art facility that come from throughout the entire East Bay area, including Oakland and many areas across Northern California. Despite all this success, our mission is far from complete. We want to make sure every driver is having their automotive needs met with attention, care, and perhaps most importantly, expertise. That’s why you can feel confident that the staff here at Dirito Brothers Walnut Creek Volkswagen is equipped to handle your needs, whether you’re buying one of our brand new Volkswagen models or are bringing your current vehicle in for repairs. It’s this type of dedication from the Dirito Brothers Walnut Creek Volkswagen team that has allowed us to become recognized as a leader in sales and customer satisfaction through the Wolfsburg Crest Club award, as well as grow into one of the largest VW dealers in the United States. If you’re looking for a Volkswagen dealer in Walnut Creek or anywhere else in the East Bay area, don’t just visit any dealership. Visit a dealership that has proven it knows how to make drivers happy and meet their needs with satisfaction. We look forward to meeting you and inviting you into the Dirito Brothers Walnut Creek Volkswagen family. If you’re ready to get your Volkswagen experience started, take a look at the resources on our website or give us a call. We look forward to inviting you into our state-of-the-art facility and helping you get behind the wheel.
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2020 North Main Street

Walnut Creek, CA

94596

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Showing 4,847 reviews

October 27, 2023

Very friendly and helpful. Listened to my concerns and really dove deep to assist me with getting answers. More

by kellyheather2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, thanks for sharing this five-star review with us. We're glad to learn that our friendly team was helpful and listened to your concerns. Your business is valued and we hope you continue to choose Dirito Brothers Walnut Creek Volkswagen.

October 26, 2023

It is easy to schedule an appointment on line and they do great work. They text you updates to let you know the status of the vehicle and when you can expect to pick it up. More

by ABNORMALJAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're glad you found online scheduling and text updates helpful. It's our goal at Dirito Brothers Walnut Creek Volkswagen to offer quality services for all customers. Thank you for the feedback, we appreciate it.

October 23, 2023

Nanika was wonderful to work with! Everyone we interacted with was fantastic, and the process from start to finish was very quick. There's so much technology with these cars, you can't More

by Steve P.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nanika Orgil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed
Oct 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your high rating and kind words. It's good to know that you found the process quick and our staff, such as Nanika, helpful at Dirito Brothers Walnut Creek Volkswagen. Your satisfaction is important to us so remember we are always here should you need more help understanding your car features.

October 22, 2023

Awesome service, great staff. Will always return to Dirito Bothers VW. Thank you so much. More

by LIZNpincA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erin Scordelis Scripillit
5.0
This rating includes all reviews, with more weight given to recent reviews.
cole scordelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian in ? sales
Oct 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our service at Dirito Brothers Walnut Creek Volkswagen. Thank you for considering us your go-to location. We wish you all the best on the road ahead!

October 22, 2023

I have been a long term customer of this store and Gus is always the best! Every one here is very friendly! I am so happy to get my car from these lovely people! More

by Hua
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your loyalty and it's wonderful to know Gus was of great help during your car purchase at Dirito Brothers Walnut Creek Volkswagen. Wish you many joyful miles ahead.

October 22, 2023

David Dirito was very helpful and pleasant during the whole process of purchasing my new vehicle. He was never aggressive in trying to sell me something that I did not ask for. I would definitely recomme More

by MICHAELBROWN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate hearing about your successful experience with vehicle purchases at Dirito Brothers Walnut Creek Volkswagen. We're pleased that David's approach suited you well and thank you for the positive recommendation. It's always good to know our team is appreciated.

October 20, 2023

Good customer service, kinda pricey for just diagnostic testing though. $235 to check my airbag light More

by elliegreenwald7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback on our customer service and diagnostic pricing at Dirito Brothers Walnut Creek Volkswagen. We strive to provide valuable service, which includes thorough diagnostics. Thank you for choosing us for your car care needs.

October 20, 2023

It took 2 weeks tried to program my car key, but they couldn’t do it. I still had to pay $445. I towed back my car to my house. I just wondering why the dealership that make the car can’t fix the proble More

by Dian00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Hubert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you to further discuss your experience with our Service Team and the overall level of customer care that you received regarding the reprogramming of your key. Can you please reach out to me at your earliest convenience? Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

October 19, 2023

I always appreciate the professionalism and service provided by the Dirito Bros WC staff and crew. I know my car is only 2 years old and has a low mileage, but I can feel the difference when it's been More

by MARGUERITEZUMEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are honored to know your vehicle always runs smoother after seeing our Service Team. Thank you for this fantastic review. Do not hesitate to reach out to us here at Dirito Brothers Walnut Creek Volkswagen if there's anything else we can do for you.

October 19, 2023

We decided to take our car to Dirito VW instead of Sunnyvale VW (where the car was purchased) because the service advisor never returned my calls and messages to remedy what was wrong with this ID4 fr More

by ATPHOTO75
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are excited to read your Volkswagen ID.4 was taken care of by our Service Team. Please let us know if you have any additional questions or concerns, and thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

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