Don Ayres Honda

Jeremy was excellent jeremy did an excellent job of communicating the issues we faced and resolved them in a timely fashion to our satisfaction. We will certainly use Don jeremy did an excellent job of communicating the issues we faced and resolved them in a timely fashion to our satisfaction. We will certainly use Don Aryes again for our service needs. More

Good service Pleasant and professional. Nothing more needs to be said. Place is clean. Employees are friendly and attentive. This is the reason I come back again. Pleasant and professional. Nothing more needs to be said. Place is clean. Employees are friendly and attentive. This is the reason I come back again. More

Recent service for my Honda Fit Just wanted to leave a quick note and thank my service crew and handler Dillon Steenport for taking excellent care of my car and me during my last vis Just wanted to leave a quick note and thank my service crew and handler Dillon Steenport for taking excellent care of my car and me during my last visit. The team over there makes servicing the vehicle so easy.. I can actually "relax" in the break room while waiting for the service to be done. How great is that? More

They do what it takes My normal service rep, Doug Waltz, was on vacation, but he arranged ahead of time for Pete Ort to take good care of me in his place. I always get GREA My normal service rep, Doug Waltz, was on vacation, but he arranged ahead of time for Pete Ort to take good care of me in his place. I always get GREAT service, but this time was exceptional. I've been having problems with my AC system and this was the second service visit for that problem. Dave, the service technician who always works on my vehicle, came into the waiting area to listen to my first-hand experience with the problem, then kept me informed of all the things he was doing to find the problem and correct it. It turns out that this issue wasn't one that the Honda service forums had seen before, though the Don Ayres crew recently had the exact problem with another vehicle in the same model year. They not only figured out and solved the problem, they were going to share that information with the rest of the Honda service community so others could benefit from their knowledge. I cannot stress enough how impressed I was with Dave and the rest of the Honda service crew at Don Ayres. They're always courteous, efficient and helpful, but now that I understand the detail-orientation and commitment they have to helping me have the best Honda experience I can, I'm even more impressed. Thank you all! More

Expert Customer Service, thanks to Two Dougs !! Doug Settle, my favorite Service Manager, ordered my recall and followed through with my appointment to install a few weeks later. I missed seeing m Doug Settle, my favorite Service Manager, ordered my recall and followed through with my appointment to install a few weeks later. I missed seeing my old Service Advisor, Troy Johnson, who had always handled my concerns with the utmost professionalism; but when I met Doug Waltz for the first time a few days ago, I was put at ease and greatly satisfied with Doug's warm personality and follow through to my complete satisfaction! A Happy Honda Customer, Sue Harruff More

Recent Service Work I recently had our 2016 Honda Pilot in for service. The Doug Settle and the Don Ayres service staff were very friendly and accommodating when asked I recently had our 2016 Honda Pilot in for service. The Doug Settle and the Don Ayres service staff were very friendly and accommodating when asked if they could work in an oil change with my existing service work they quickly and cordially agreed. In addition to the professional staff the convenient free car washes are a plus. More

Above and Beyond Service I had a warranty expire by 9 days, but Doug Waltz and the service department were able to work their magic and get the part covered. I am always pleas I had a warranty expire by 9 days, but Doug Waltz and the service department were able to work their magic and get the part covered. I am always pleased with the knowledge and friendly service at Don Ayres Honda. That is why I have been a loyal customer for 17 years. More

Brakes not needed-SCAM When getting my oil changed 2 weeks ago, Don Ayers told me all 4 brakes needed to be replaced as they are at 2mm, well below the recommended. From pri When getting my oil changed 2 weeks ago, Don Ayers told me all 4 brakes needed to be replaced as they are at 2mm, well below the recommended. From prior experience, the Honda dealership is at least 2X the cost at other places for their Honda certified brakes. As a single mom, I can't afford that. Therefore, I have another technician who works on my cars, so I took it to him. He said my brakes were at 5mm, and would not need replaced for at least 6 months. I then took my car to Sears to have my tires rotated (bought my tires there) and they agreed that the brakes didn't need replaced. They said they would check them again at my next rotation (6k miles). It seems Honda was trying to get me to buy something that I didn't need. My next step is to report this to BBB. Not sure if this happens to everyone, but as a woman I feel like they might be taking advantage of me. More

Best Salesman Experience This was our 2nd car purchase in a year. The first time we stepped into the "car buying" process we were not having any luck with dealership's or sale This was our 2nd car purchase in a year. The first time we stepped into the "car buying" process we were not having any luck with dealership's or salesmen. They were rude and did not take us seriously based on our age. However, that all changed when we stepped on the lot at Don Ayres. It was late, around 7:45 p.m. and they closed at 8:00. Shawn came out to greet us, and offered to let us test drive a civic. We were shocked because at other dealerships they were even ruder near closing time. Long story short, Shawn stayed with us thru a job change, and the time we wanted to wait for the new civic body style. He was amazing thru all our questions and concerns. So when the time came for our 2nd car purchase, it was even easier to tell him what we wanted (car/price wise) and he made this process even easier than the first. Which I did not think was possible. We will not be going anywhere else but Don Ayres. They treat you with respect, and above all that is what matters. Thank you Shawn and Don Ayres!! More

Caleb Craun - Wieland Caleb Craun was great to work with. He is informative, knowledgeable, personable and not too pushy. Working with Jarod to set up our lease was also ve Caleb Craun was great to work with. He is informative, knowledgeable, personable and not too pushy. Working with Jarod to set up our lease was also very good. More