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Douglas Volkswagen
Summit, NJ
1,619 Reviews
The Real Douglas Difference is personal. It’s the Heart of Douglas: our people.
We know that when you purchase or service with us, you’re not just buying a vehicle; you’re buying us. We are your Hometown store- our team members have grown up with us in Summit and we take pride in investing in our mutual future. We live by the creed, “It’s not the market. It’s the men and women” here at Douglas. That’s why every person that joins the Douglas team is selected carefully not just for their skill, but for their will.
We believe that the road less traveled is sometimes the right one to take. That is to say, the decisions we make are not always the easy ones; but right isn’t always easy. We invite you to take a test drive of our integrity – It’s more important for you to walk out of one of our dealerships knowing the type of business we run than you buying a car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,619 reviews
September 07, 2026
Douglas VW is very good and very lucky to have Brian he is second to none the Best is second to none the Best More
by ofarrillgilberto
Verified CustomerEmployees Worked With
September 06, 2026
Service ALWAYS treats women well - no patronizing! ! Marvin is always kind, helpful, & straightforward, and timely. I dealt with Brian, as well, who was also excellent. The video from the mechanics is ! Marvin is always kind, helpful, & straightforward, and timely. I dealt with Brian, as well, who was also excellent. The video from the mechanics is really helpful. And they complete the service when they say they will. More
by LIZMESSINEO
September 05, 2026
Great customer service (Daniel and his associates are VW experts) Techs do a great job as well! experts) Techs do a great job as well! More
by joequarto
September 05, 2026
I had my TDI 2015 golf sportwagon rust spot repaired under the VW warranty, both the the driver and passenger side in same spot just under the front doors behind wheel well. The first repair my car was under the VW warranty, both the the driver and passenger side in same spot just under the front doors behind wheel well. The first repair my car was returned very well detailed, the second time not as much. Both repairs were done well as far as I can tell. The communication of when my car would be done was a little better the first repair, the second repair I had to call them a few times on when the car would be ready. Overall good. More
by jp
Employees Worked With
Body Shop
September 05, 2026
Great experience with Douglas Volkswagen. I worked with Chet Puzio who went above and beyond to help coordinate my service and make sure my issues were properly addressed. The service team wa I worked with Chet Puzio who went above and beyond to help coordinate my service and make sure my issues were properly addressed. The service team was able to find and fix issues that other dealers had missed, and Chet made sure everything was handled the right way. Really appreciate the extra effort and would definitely recommend Douglas Volkswagen. More
by Elishajcameron
September 02, 2026
Awesome customer service the best of all Brian and Kim is the best of best the best of best More
by corainehope
Employees Worked With
Other Employees :
Kim son dont know name
August 31, 2026
Brian was waiting for my arrival. My car was serviced and returned after a thorough washing!!!! Bravo!!!!! My car was serviced and returned after a thorough washing!!!! Bravo!!!!! More
by LAWROBC
August 31, 2026
The service was phenomenal. I arrived around 8am and was immediately serviced (on a Saturday).Brian notified me as soon as my vehicle was ready and he offered a complimentary ca I arrived around 8am and was immediately serviced (on a Saturday).Brian notified me as soon as my vehicle was ready and he offered a complimentary car wash. He was professional and consistently offered top notch customer service. More
by NEFERTITI.ALVES
Employees Worked With
August 31, 2026
Great repair , great customer service , great team I would highly recommend the entire experience was painless would highly recommend the entire experience was painless More
by frierim
August 31, 2026
I am very grateful for the help and compassion the dealership has shown me through out my process on purchasing my vehicle it was smooth sailing thanks again Roger.. dealership has shown me through out my process on purchasing my vehicle it was smooth sailing thanks again Roger.. More
by sylvia50hawkins
Employees Worked With
