Dover Honda

Made an appointment but had to wait in a line of cars We have bought two vehicles from Dover Honda and had an issue with tires on the first one but were convinced to come back after settling the issue. W We have bought two vehicles from Dover Honda and had an issue with tires on the first one but were convinced to come back after settling the issue. We did buy another vehicle but service is always an issue. It is always seems to be a communication issue with service. This time we made an appointment which was confirmed a number of times by Dover Honda via e-mail. When we got there we were in a line of cars and told our appointment for an oil change and tire rotation didn't matter that we would have to wait our turn. We travel a good distance and had another appointment late afternoon so were not happy we were there an hour and 15 minutes for an appointment that took them a few minutes. We watched them. Last time we were told we could do an early inspection which we had asked about when we called and when we got there had to argue with the mechanic about it until we insisted he go check. Always annoying little things that add up. They check all the systems but never reset anything on the instrument panel . We had the low tire pressure light come on after yesterdays appointment. We checked the tire pressure and they were down a little. Thought that would have been checked when they rotated the tires or did they do something to cause the issue. I guess the main issue is no one seems to really care . Maybe busy enough so they don't think that matters. More

Good experience at Dover Honda Paula was great. She helped make our car buying experience simple and comfortable. She was pleasant, knowledgeable and informative but not pushy. Ev Paula was great. She helped make our car buying experience simple and comfortable. She was pleasant, knowledgeable and informative but not pushy. Everyone at Dover Honda were great with our granddaughter. We are very happy with our experience and with our Honda purchase. More

First Car Buying Experience. Everyone who helped with this sale were amazing. They knew we were on a time crunch and worked efficiently to make that deadline; complete with spot d Everyone who helped with this sale were amazing. They knew we were on a time crunch and worked efficiently to make that deadline; complete with spot delivery. Any hiccups, they found a way to make it work. I am very happy and satisfied with my customer service. More

Exceptional, customer service; best price. Paula Redden, my Honda sales representative, was kind, thoughtful, knowledgeable and attentive from the time of my initial inquiry to the actual purch Paula Redden, my Honda sales representative, was kind, thoughtful, knowledgeable and attentive from the time of my initial inquiry to the actual purchase of a 2017 Honda CRV. I traveled to Honda North, Danvers, Kelly Honda, Boston, Auto fair Honda, Manchester, Honda Barn, Stratham and Commonwealth Motors, Lawrence speaking to their sales people about both used and new Honda CRV's prior to contacting Dover Honda for their price of the vehicle I was interested in. Paula at Dover Honda was the most detailed individual I spoke to and she cares about her customers; both their happiness and their budget. Although I had already road tested a new CRV, she insisted on taking me for a test drive to review all the features the Touring model had to offer. I thought I was completely familiar with the car, but she proved otherwise. There was no indication, whatsoever, of the typical "used car mentality" at this dealership. Kudos to management for that. I would definitely purchase another vehicle here. In fact, I have already recommended both Paula and Dover Honda to my friends. More

New Car Purchase Paula Redden, Sales Assoc., was very accommodating, helpful, knowledgeable, and pleasant. I would recommend her to others thinking about purchasing a Paula Redden, Sales Assoc., was very accommodating, helpful, knowledgeable, and pleasant. I would recommend her to others thinking about purchasing a vehicle from Dover Auto. More

Great Car Buying Experience Al was a pleasure to deal with. He patiently walked uys through the process. By the end of our visit, we knew exactly what we wanted. The folks at the Al was a pleasure to deal with. He patiently walked uys through the process. By the end of our visit, we knew exactly what we wanted. The folks at the Ford dealership we visited earlierthat day did not provide us with the kind of service we recieved from Al. Do yourself a favor and see Al for your next car purchase. More

Our sales Consultant Brad Perkins was exceptional Everyone was very helpful Brad explained all our optioned clearly - making our choices easy. He then helped us through the whole process. Our busin Everyone was very helpful Brad explained all our optioned clearly - making our choices easy. He then helped us through the whole process. Our business manager Marsha Heiland was wonderful & also walked us through all of that process. We looked other places - none compared to Brad, Marsha & Dover Honda More

Great Staff From the moment I contacted Honda Service, my service was EXCELLENT! Jeanine on the desk treated me like an old friend calling for service and answer From the moment I contacted Honda Service, my service was EXCELLENT! Jeanine on the desk treated me like an old friend calling for service and answers. Very professional, very warm and engaging. When I arrived for service, I talked with Josh Healey. He listened and responded with care and professionalism. There are qualities in that guy that you cannot teach through in-service workshops. He is just the real deal: kind, genuine, thoughtful, and thoroughly professional. These two are why we buy Hondas and why we come to Dover Honda. Thanks. More

Excellent Service - Thanks Al! After 26 years and 2 Honda Civics I was ready for an upgrade to an all-wheel drive vehicle. I told Al that I was considering other cars (Subaru, Mazd After 26 years and 2 Honda Civics I was ready for an upgrade to an all-wheel drive vehicle. I told Al that I was considering other cars (Subaru, Mazda) and was not quite ready to purchase a car on the day I visited Dover Honda to look at their vehicles. Al took his time and did an excellent job showing me both the CR-V and HR-V models and all the high-tech features they come with. I never felt pressured from Al throughout the whole car searching process. When I came back to the dealership a second time to take another look at the HR-V, Al was just as pleasant, and patient with me. When I made my decision to buy the HR-V, Al walked me through all the bells and whistles of my new vehicle and was always quick to remind me that if I have any questions/problems about the car to give him a call. What a great car buying experience - thanks Al! More

First New Car This was my first time buying a new car, and Alan has set the bar high for my future car purchases. He gave me the information I needed to make an inf This was my first time buying a new car, and Alan has set the bar high for my future car purchases. He gave me the information I needed to make an informed decision, but did not pressure me into anything. I told him what I needed and what I wanted, and he gave me all of my options and let me decide. I spent a total of 3 hours at the dealership to buy a new car, over 2 days, and most of that time was me trying to decide which car I wanted. I recommend Alan to everyone and will buy from him again! More