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Duval Ford
Jacksonville, FL
1,711 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,711 reviews
October 31, 2020
Great job, fair price - my Duval Ford Commercial Service Team hit another Home Run. I will come back with the confidence that they will deliver excellence. Team hit another Home Run. I will come back with the confidence that they will deliver excellence. More
by Pops
Employees Worked With
Chris Pace
Helpful October 30, 2020
While I was waiting, they came in to let me know that one of my shocks was broken and they would go ahead and change it, even though it was covered under my extended warranty. They didn't need to do this, bu of my shocks was broken and they would go ahead and change it, even though it was covered under my extended warranty. They didn't need to do this, but to me that was going above the norm. Great job. More
by wilmahartley77
Employees Worked With
October 30, 2020
Ethan did an excellent selling the product and giving me options without hesitation. Finance was also a breeze. It was a great experience across the board. I also use the service department at Duval and han options without hesitation. Finance was also a breeze. It was a great experience across the board. I also use the service department at Duval and hands down best service I have ever experienced. Great job by all. More
by Craig.Donaldson
Employees Worked With
Ethan Seibeil
October 28, 2020
The service was absolutely amazing,I would recommend anyone to the facility. Great Job Duval Ford. Everyone was very nice and helpful. Thank you I appreciate your service anyone to the facility. Great Job Duval Ford. Everyone was very nice and helpful. Thank you I appreciate your service More
by Jabrina29
Employees Worked With
Gary, Cathy Hawkins
October 26, 2020
The service department at Duval Ford is great. They deliver on their promises and are always on time. They take great care of my 2019 F250 and for that, have earned a customer for life. Daniel in the p deliver on their promises and are always on time. They take great care of my 2019 F250 and for that, have earned a customer for life. Daniel in the parts department is great too. He gave me great recommendations for a lift and wheels for my truck and could not be happier with their install. More
by EHJ
Employees Worked With
Daniel Harris.
October 24, 2020
What a great experience I had with Alton at Duval Ford. He was professional and made my purchase go so smoothly! I highly recommend Alton and Duval Ford. He was professional and made my purchase go so smoothly! I highly recommend Alton and Duval Ford. More
by Kskinner24
Employees Worked With
Alton
October 22, 2020
Only problem the charges. A new vehicle and my second service. Was asked if I had purchased the maintenance contract, didn’t know about this contact. Hate to see what the nest service will cost. service. Was asked if I had purchased the maintenance contract, didn’t know about this contact. Hate to see what the nest service will cost. More
by safawe
Employees Worked With
Frankie Bold
October 06, 2020
Just in for an oil change, tire rotation and usual checks. Easy to book appointment on line, easy check in, and service was done quickly. Nice facilities, open and clean. checks. Easy to book appointment on line, easy check in, and service was done quickly. Nice facilities, open and clean. More
by Jim M
Employees Worked With
Brittany McCoy
October 03, 2020
Excellent service from the service department. Expectations were fully met. They worked hard to make sure that I was happy and that all my needs had been met. Very patient and kind. Expectations were fully met. They worked hard to make sure that I was happy and that all my needs had been met. Very patient and kind. More
by Dap83
Employees Worked With
Other Employees :
I think her name was Brittney in Service. She was excellent. There was also 2 younger gentleman that was with her that was very helpful as well. I was trying to see where my key goes.
