Back

Duval Ford

Jacksonville, FL

4.9
1,711 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
Contact Dealership

1616 Cassat Ave

Jacksonville, FL

32210

Directions

By Type

Showing 1,711 reviews

September 09, 2020

Treated with kindness, everything was great and service was wonderful. I'm very 😊 happy, they even hand washed my car which was very nice of them. More

by MichelleGray
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rafael Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2020 -

Duval Ford responded

We love to hear from happy customers MichelleGray. Thank you for the 5 star review.

September 02, 2020

Excellent end to end process with trust at the forefront the entire time. Alden Davis was a joy to work with, not only providing quality service and communication during the purchasing process, but met a ti More

by Joe C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Duval Ford responded

Great to hear about your excellent experience at Duval Ford Joe. Alden and the entire team strive every day to provide the best customer service. Thanks for the 5 star rating.

August 31, 2020

Allison was my service person and I truly felt like she was genuinely looking out for me and my vehicle! And she had a great attitude and a great smile! More

by tpate
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison, Frankie
Aug 31, 2020 -

Duval Ford responded

We appreciate your feedback tpate. Thank you for recognizing Allison's great customer service.

August 31, 2020

I would like to thank Mark Rogers for helping me with my problem. Without him I would still bo without my power Running Boards . Thanks MRk More

by rwmesser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rogers
Sep 02, 2020 -

Duval Ford responded

We appreciate your 5 star review rwmesser and for recognizing Mark's dedication to his customers.

Sep 02, 2020 -

rwmesser responded

Thanks to the staff at Duval Ford for there help. RWM !

August 30, 2020

Excellent customer service from the time I pulled into the service area to the time I left. My service adviser Ashley went above and beyond to make sure that my vehicle was serviced right, which another d More

by mcurtis859
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Durst
Aug 31, 2020 -

Duval Ford responded

Thank you mcurtis859 for taking the time to recognize Ashley and our service department with your 5 star review. Happy to serve you any time you're in town.

August 29, 2020

Easy, friendly, hassle free purchase. Our car was in excellent condition and the price was competitive with other dealerships for the same make and model. More

by lyndon_berwick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Duval Ford responded

Great to hear that our Duval Real Deal process made another happy customer lyndon_berwick. We appreciate your feedback.

August 22, 2020

Excellent customer service and a timely repair! Whit made sure he kept me up to date on the status of my repair and parts. I would highly recommend Duval Ford. More

by ellisaa78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Whit Land
Aug 24, 2020 -

Duval Ford responded

Thanks ellisaa78 for the 5 star recommendation for our service department and advisor Whit. We work hard every day to provide the best customer service possible.

August 16, 2020

The best service experience in Jacksonville. They did The best service experience in Jacksonville. They did their best to make sure that I was taken care of. My Service rep went above and beyond to take More

by BobC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cathy Hawkins
Aug 17, 2020 -

Duval Ford responded

We appreciate your 5 star review BobC. Thank you for the recognition.

August 14, 2020

I drive over one hour to go to Duval, even to just have an oil change. There is another Ford dealer ten minutes from my house. That tells you how much I think of Duval. More

by mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Rohde is the best.
Aug 17, 2020 -

Duval Ford responded

Thank you mike for putting your trust in Duval Ford. Making that drive is always worth the trip.

August 13, 2020

Had a budget of $12,000. Buying for my daughter. 1st vehicle for her. Just turned 18. Safety and reliability was focus. Looked at several vehicles. None met requirements. Salesman was very helpful. All More

by darrellthompson98@gmail.com
Recommend Dealer
Yes
Employees Worked With
Rafael Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Jordan, Ethan Seibel
Aug 17, 2020 -

Duval Ford responded

Thank you darrellthompson for recognizing the time and experience Duval Ford puts into every deal. We appreciate your 5 star recognition.

...
37
...