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Duval Ford

Jacksonville, FL

4.9
1,711 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,711 reviews

April 18, 2020

I was in for my 30,000 mile maintenance visit. You’re service personal we’re professional and courteous. I have both my vehicles serviced with your dealership for several years and always been happy with More

by gcaz
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherrod Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Moore, Cathy Hawkins
Apr 20, 2020 -

Duval Ford responded

So glad to hear you received top-notch customer service gcaz. We appreciate the 5 star review.

April 18, 2020

My first service on my F250. Oil change, tire rotation and filter change. Made an appointment, service advisor Chad was ready for me. Told me it would take 90 minutes and waited in the lounge. Work don More

by sryder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Apr 20, 2020 -

Duval Ford responded

Thank you sryder for the high praise. We work hard everyday to provide the best customer service.

April 14, 2020

We were greeted by friendly staff, given an accurate estimate of how long the service would take and explained to about additional offers, ie, vehicle detailing. More

by Raptor 2014
Recommend Dealer
Yes
Employees Worked With
Brittany
Apr 15, 2020 -

Duval Ford responded

Your 5-star review is appreciated Raptor. Glad your had a great customer experience!

April 11, 2020

Alan made purchasing my 1st vehicle such an easy and amazing experience. I purchased the car from out of state and couldn’t have been more pleased with my car and the customer service we received from t More

by Milynda
Recommend Dealer
Yes
Employees Worked With
Patti Ulsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alan Read
Apr 13, 2020 -

Duval Ford responded

Thank you Milynda for trusting Duval Ford with your vehicle purchase. Enjoy your ride!

April 07, 2020

Great Experience The service manager, Allison, went above and beyond for us. We had a lot of problems with our warranty company who didn't want to pay for the work nee More

by pinkbutterfly2420
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison Bifani
Apr 08, 2020 -

Duval Ford responded

Thank you pinkbutterfly2420 for the positive review. We look forward to providing the best customer service again on your next visit.

April 01, 2020

Jermaine Holsey was such a wonderful, professional salesman! He made me feel comfortable , explained all my options and I never felt pressured. I would recommend him and Duval Ford for any car buyer o More

by Becky
Recommend Dealer
Yes
Employees Worked With
Jermaine Holsey
Apr 03, 2020 -

Duval Ford responded

So glad you experienced the best of the Duval Real Deal Becky. Thank you for the 5-star review.

April 01, 2020

I'm a long time Duval fan. I love the personlized service and the speed lanes. Customer service is top notch and the customer experience is first rate. More

by Brodiefl
Recommend Dealer
Yes
Employees Worked With
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alden Davis
Apr 03, 2020 -

Duval Ford responded

We appreciate your high praise and loyalty. Thank you BrodieFL for being a longtime Duval Ford fan!

March 29, 2020

Facilities were perfect, everyone polite, service performed quickly, and cost and promotion as quoted. Lounge was comfortable with current reading materials and TV easily viewable! More

by mikedubin
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cathy Hawkins
Mar 30, 2020 -

Duval Ford responded

Thank you mikedubin for the great review. We strive every day to provide the best customer experience.

March 29, 2020

Amazing Experience! Tito and Taysha did an incredible job of coordinating the purchase of my new Escape. As they know, I live 120 miles away from Duval Ford, I have 2 ot More

by Fifi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tito and Taysha
Mar 30, 2020 -

Duval Ford responded

Thank you Fifi for your repeat business. We are glad we make it worth the drive. Enjoy your new ride.

March 27, 2020

Easiest vehicle purchase ever! Duval Ford and sales rep Casey Blackmon were a pleasure to deal with. Honest, no pressure, stress free. Financial team provided options and were fai More

by johnland1971
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Blackmon
Mar 30, 2020 -

Duval Ford responded

The Duval Real Deal works and johnland1971 is proof. Thank you for highlighting some of the great features of the Duval Real Deal program.

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