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Duval Ford

Jacksonville, FL

4.9
1,713 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,713 reviews

November 19, 2019

Always go there Have been going to Duval Service Dept. exclusively for 5 years for a 2015 Ford Explorer and a 2011 Ford Fusion. Service was excellent and personnel a More

by D&D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Raynor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2019 -

Duval Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

November 19, 2019

Great dealership Traded in our 2015 Explorer for a 2020 Explorer. Larry Beverly (sales) and Lionel Mann (finance manager) were great! Worked hard to find us a great More

by D&D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Beverly, Lionel Mann
Nov 19, 2019 -

Duval Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Duval Ford. We hope to see you soon!

November 18, 2019

Fast prompt service Prompt service and kept customer informed of progress. Work was completed in a shorter time than first estimated. Shuttle service was prompt and en More

by Metcalf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad as a service advisor
Nov 19, 2019 -

Duval Ford responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

November 17, 2019

This was my 1st visit and I’m was very pleased! IWill This was my 1st visit and I’m was very pleased! I Will be returning. Clean facility nice staff and free coffee and hot co co More

by carmenoglesby87
Recommend Dealer
Yes
Employees Worked With
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure
Nov 19, 2019 -

Duval Ford responded

We appreciate your positive review about your recent experience with us!

November 11, 2019

Friendly and helpful employees Unfortunately I had just purchased my new F- 150 Lariat from another dealership,I had a problem and Duval motors with it without any hesitation. More

by Wayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Harris
Nov 11, 2019 -

Duval Ford responded

It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.

November 10, 2019

Excellent customer service was. Very professional was easy to explain what I would like to have for the price range I could afford she was very understanding and worked with me More

by Bestms
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Duval Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Duval Ford. Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 09, 2019

I have been a customer here for about ten years and every time I go I am treated with awesome customer service. I appreciate the way I'm treated and that's why I will keep coming back it's hard to find cust More

by Josh
Recommend Dealer
Yes
Employees Worked With
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Duval Ford responded

Thank you for choosing Duval Ford as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

November 07, 2019

Repair Outstanding job . Very quick and professional. Job was very speedy and efficient. Very east to work with and very convenient . Very much recommended t More

by walker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Carter
Nov 08, 2019 -

Duval Ford responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2019

Fantastic Experience While researching new trucks, I reached out to Duval Ford and was contacted by Internet Sales Manager Warren Hart. The Duval Ford team demonstrated r More

by F150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy (Finance)
Nov 08, 2019 -

Duval Ford responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 30, 2019

David Perera (The Internet Sales Manager) did a wonderful job helping me feel comfortable throughout the entire process of trading and purchasing a another truck. More

by Matthew B
Recommend Dealer
Yes
Employees Worked With
Prime Response
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Perera
Nov 01, 2019 -

Duval Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

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