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Duval Ford

Jacksonville, FL

4.9
1,711 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
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1616 Cassat Ave

Jacksonville, FL

32210

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Showing 1,711 reviews

October 18, 2019

All ended up well. A good experience and would recommend anyone to work with Warren on their next Ford purchase. He put in the time and effort to get me the right truck More

by RHJ300
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2019 -

Duval Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

October 17, 2019

Great Fast and efficient . They got me in right away and the work done was very good. Very happy with service would recommend them for services More

by Vic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fast lane/ diesel
Oct 18, 2019 -

Duval Ford responded

It is great to hear everything was done quickly and to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 15, 2019

New purchase Sales person Susan Moore, is the reason for my 5 star review, not only was she helpfull in the selection process, she showed me how to set up the blue More

by New purchase
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lionel, sales Manager
Oct 16, 2019 -

Duval Ford responded

Hi, your wonderful feedback and rating mean a lot to us. Thank you again for the great review!

October 15, 2019

Fast and Friendly Service Took my Escape in for a TPMS light, and was in and out of there within 10 minutes! The service writer, service manager, and technicians were as friend More

by Crcrews1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Pace
Oct 16, 2019 -

Duval Ford responded

It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.

October 13, 2019

Great dealership... even better salesperson Ethan was my contact for buying out the lease of my 2016 Ford Edge. He was courteous, personable, and showed genuine interest in my situation. He alwa More

by Angela B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Seibel
Oct 14, 2019 -

Duval Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! We hope to see you soon!

October 09, 2019

Service visit Great experience, thanks mainly to, Mike, the gentleman in the Service area at the high desk next to the work garage. He is a returning employee and i More

by pax520
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike ?
Oct 09, 2019 -

Duval Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

October 04, 2019

F150 Repair Solid communication from the Service Advisor. Quick diagnosis and repair from the Technician. Overall repair costs very favorable. Clean facility with More

by davsta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Carter
Oct 04, 2019 -

Duval Ford responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 01, 2019

It has been a pleasure speaking with Bill and Sean Pimental today. These guys help me with my hardship.. Much Love from a Bahamian . Thanks More

by Nassau, Bahamas
Recommend Dealer
Yes
Employees Worked With
SEAN PIMENTAL, Bill Millard
Oct 02, 2019 -

Duval Ford responded

Thanks! We're glad we could help!

September 30, 2019

Always Wonderful Experience Gunny Moore always takes great care of me. We live 1 mile from another Ford Dealership, and drive right past it an hour to go see Gunny (although Gun More

by Bill and Courtney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Espie (Finance): First Class Gentlemen! Steared me well, very efficient and honest, David Moore
Oct 02, 2019 -

Duval Ford responded

Thank you, Bill and Courtney! We're glad to know our customer service efforts have paid off, and we'll be sure to pass along your feedback!

September 27, 2019

Amazing Susan Moore was my sales person and is absolutely amazing! Real people, and they actually care about their customers. I have been dealing with them fo More

by Almckee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2019 -

Duval Ford responded

Thank you, Almckee! Our team is always happy to help!

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