Duval Ford

Recall Repairs Service at Duval Ford is Always a Great, Ask for Stephen Selby, He is attentive and always makes me feel like U'm the Only customer, That's Servic Service at Duval Ford is Always a Great, Ask for Stephen Selby, He is attentive and always makes me feel like U'm the Only customer, That's Service More

Exceeded my expectations! This was the best car buying experience I have had. We met Luis Molina, he was very informative and professional and was not pushy. After thinking abo This was the best car buying experience I have had. We met Luis Molina, he was very informative and professional and was not pushy. After thinking about the truck for a few days I decided to purchase the vehicle as a gift for my husband however had returned home which was about 200 miles away. Luis and Rafael communicated quickly and effectively. Luis delivered the car to my front door just in time to surprise my husband for our 10th anniversary! Luis answered all our questions and stayed in contact throughout the process, Rafael walked me through the numbers and made sure we had all eligible rebates/ discounts. More

Duval My vehicle needed to be serviced and a tire rotation along with having the brakes checked. Everyone was professional and effective. I would recomme My vehicle needed to be serviced and a tire rotation along with having the brakes checked. Everyone was professional and effective. I would recommend this dealership and especially thank Eric And my go to person Renee Collins. More

Exceptional Customer Service As Always We just bought our 10th Ford from Mike Murdock at Duval Ford. Our family only drives Fords because of the exceptional customer service Mike has alway We just bought our 10th Ford from Mike Murdock at Duval Ford. Our family only drives Fords because of the exceptional customer service Mike has always provided to us over the years since the very first car we bought from him. He is an excellent example of someone who goes above and beyond to take care of his customers. He looked for everything we were asking for in a car, we know he always has our best interest in mind, he works hard to find us the best deal he can possibly give us, he's honest, professional, and respectful, and he always gives us 110% to go the extra mile to provide an exceptional level of customer service experience. He has always delivered and has never let us down throughout the years. The Ford to customer relationship we have with him has been longstanding and continuous over the years because he always displayed what it is to take care of his customers. The car we just bought was for my 16 year old daughter, and she is beyond happy with her new 2018 Ford Fusion. Along with Mike, we also worked with John Horton, who displayed great customer service as well. He worked with the times we were available - even later in the evening, every car my daughter wanted to see, he found it and showed it to us, he was detailed in explaining each of the cars accessories and extras, he responded quickly to all of our calls, and was patient with all of our questions and requests - no matter how small or large the request was - he always delivered and was very friendly. He even asked us to come back the following day so they could teach my daughter how to use every single enhancement that came with the technology package. Every person at Duval Ford always checked on us from the minute we walked in the door to make sure we were being assisted and if we needed anything, they were all available and friendly. Duval Ford provided wonderful service to our whole family at all times. I highly recommend buying a vehicle from Mike and the whole Duval Ford family. They will always have our repeat business in the future for all of our car buying needs. More

Great Experience from Start to Finish Lance Lindsey, Brian Margettes, Jeff Raynor and Patti Ulsch walked me though the whole process from start to finish keeping me updated the whole time Lance Lindsey, Brian Margettes, Jeff Raynor and Patti Ulsch walked me though the whole process from start to finish keeping me updated the whole time and working hard to meet the needs that I was looking for. Very please with the way I was treated and the look of the new dealership. More

Service spray in bed liner Excellent service, taken in at the appointment time and took only 10 mins longer than what was estimated for me. Product looks great. Thank you to Su Excellent service, taken in at the appointment time and took only 10 mins longer than what was estimated for me. Product looks great. Thank you to Susan Moore for her outstanding customer service More

Best service dept in town. Eric Rakers was our service advisor, and im just saying every time we bring the car in for whatever reason we are not dissapointed. Good job guys! Eric Rakers was our service advisor, and im just saying every time we bring the car in for whatever reason we are not dissapointed. Good job guys! More

Great experience! I knew what I wanted when I went to the dealership, and my salesman Christopher Langlois listened and made my wishes a reality. Very smooth and painle I knew what I wanted when I went to the dealership, and my salesman Christopher Langlois listened and made my wishes a reality. Very smooth and painless. Also my finance manager Randy Lindsey was awesome at explaining everything with such patience. Thanks guys!! More

Relaxing Our service advisors, Mike Foresto was wonderful and very pleasant. He kept us updated on everything that was being done on our vehicle. He would chec Our service advisors, Mike Foresto was wonderful and very pleasant. He kept us updated on everything that was being done on our vehicle. He would check on us asking if we had any questions and if we did he was quick to get us answers. More

Duval Ford Sales Assoicate This is our second vehicle that we purchased from this dealership. From the time we entered the showroom we were treated as if we were the only custom This is our second vehicle that we purchased from this dealership. From the time we entered the showroom we were treated as if we were the only customers there. Mr. Lionel Mann met us as we requested and he directed us to our sale associate Mr. Warren Hart Sr. who help us through the process of buying our new 2018 Ford Escape. He was very helpful and explained every step of the buying process from start to finish. Our finance was completed by Mr. Ike Ettinger and was explained fully to us and completed very quickly. We would again select Duval Ford again when purchasing another vehicle. More