Duval Ford

Average Service Department, Good Service Rep It seems as if every time I take my vehicle in, the staff of the service department is very welcoming and kind. They take care of you and keep you upd It seems as if every time I take my vehicle in, the staff of the service department is very welcoming and kind. They take care of you and keep you updated if you're waiting for your vehicle to be serviced, however, every time I have had to wait it has taken hours. Almost every time I make an appointment, and I am still sitting in the waiting room for at least three hours for a tire rotation and an oil change. More

First Class Service !! Took my Ford Expedition in for scheduled maintenance and my advisor, Dave Manning, took really good care of me and my vehicle. He is very personable Took my Ford Expedition in for scheduled maintenance and my advisor, Dave Manning, took really good care of me and my vehicle. He is very personable and knowledgeable and made this experience one that I don't have to remember because, .......it went off exactly like it was supposed to !! Thank you Dave. More

F-250 Service and warranty work Rubbin Ortiz great service rep and took car off me. Wouldn’t go anywhere else. Only complaint is my truck wasn’t washed before being returned. Lol i Rubbin Ortiz great service rep and took car off me. Wouldn’t go anywhere else. Only complaint is my truck wasn’t washed before being returned. Lol it was dirtier the. When I dropped it off. But my overall experience was good. More

My experience I had an amazing experience dealing with Duval Ford. I will recommend them to friends that are looking for a car. The people I talked to were all acco I had an amazing experience dealing with Duval Ford. I will recommend them to friends that are looking for a car. The people I talked to were all accommodating and it was a swift and easy deal. More

Treating you like family! Making sure I’m safe and happy with my new car was their first priority! Everything I asked for they listen. I’m happy to own my new car! Making sure I’m safe and happy with my new car was their first priority! Everything I asked for they listen. I’m happy to own my new car! More

HONESTY...INTEGRITY...RESPECT...EXCEPTIONAL CUSTOMER SERVICE Mike Murdock went above and beyond with customer service. HONESTY...INTEGRITY...RESPECT...EXCEPTIONAL CUSTOMER SERVICE....are the words that come to m Mike Murdock went above and beyond with customer service. HONESTY...INTEGRITY...RESPECT...EXCEPTIONAL CUSTOMER SERVICE....are the words that come to mind to best describe our experience with your establishment. Thank you for the exceptional VIP customer service. My wife and I have been looking for a New 2018 Ford Expedition Max with certain Options on it. Mike was able to find the right one with the options and the color we wanted for our Family. We live out of state in Delaware. We did the deal over the phone and bought our new Expedition. Mike went above and beyond by bringing the New Expedition to us in Delaware. We were then able to trade back our lease to him. Mike and Duval Ford’s commitment to the client experience demonstrate that a great business atmosphere still exists and means something, and pride in ownership is apparent. We would like to express our gratitude for going the extra mile and ensuring that everything was right with the purchase of our New Expedition Max. We are really enjoying our new vehicle and have received a lot of great remarks. I tell everyone we purchased it with Mike at Duval Ford and they are amazed at the fantastic customer service that was provided. We couldn't be happier with our purchase! There will be no guessing where we go for our next vehicle and where we send more of our friends, relatives and business associates. In today’s fast paced world, it's reassuring to know Mike Murdock offered friendly, personal care & exceptional customer service with our purchase. Thanks Again! More

Great customer service! Will always chose Duval Ford! David was so patient, easy going and helpful. It made buying a car painless, quick and easy! Everyone on the team were so great to work with and had m David was so patient, easy going and helpful. It made buying a car painless, quick and easy! Everyone on the team were so great to work with and had me smiling the whole time! This is my second time purchasing from them and I will always go back. Thanks Duval Ford! More

no stress!! WENT IN WITH THE IDEA TO BUY A TRUCK, 3 HOURS LATER I DROVE OFF WITH IT. GREAT EXPERIENCE. PROFESSIONAL SERVICE, GREAT PEOPLE THERE. THANKS!! WENT IN WITH THE IDEA TO BUY A TRUCK, 3 HOURS LATER I DROVE OFF WITH IT. GREAT EXPERIENCE. PROFESSIONAL SERVICE, GREAT PEOPLE THERE. THANKS!! More

Best Car Dealer I Have Ever Used. I have purchased a number of cars in my time and by any rating Duval Ford outranks them all. From sales to car care, I have received nothing but the I have purchased a number of cars in my time and by any rating Duval Ford outranks them all. From sales to car care, I have received nothing but the best of service. After purchasing three cars from Duval and having just one little problem with the first (immediately corrected), I don't think of going to any other source. I have dealt with two sales persons in this relationship and I can tell you that Susan Moore is top chair. She sold me the 2012 XLT and the 2015 Titanium. What professionalism and care she takes in handling her customers (at least me anyway). The service department is top notch as well. I have had the pleasure of purchasing and driving a Ford Edge 2007, a Ford Escape XLT 2012 and the best of them all is my present car, a Ford Escape 2015 Titanium and I have never seen under the hood of any of them. The only service ever used was Duval Ford. Thanks guys for a terrific ride. More

The best experience Very very nice ppl ..Renee made me very comfortable and explained to me what was wrong with car and fixed my problem...I recommend the place Very very nice ppl ..Renee made me very comfortable and explained to me what was wrong with car and fixed my problem...I recommend the place More