Back

Duval Ford

Jacksonville, FL

4.9
1,714 Reviews
At Duval Ford, we're proud to have been a part of the greater Jacksonville community for more than 100 years. Since we're a family-owned and operated dealership, we understand the importance of establishing strong connections with our friends and neighbors throughout the area, and we believe it's essential that we do much more than just sell and service cars. That's why we raise money to support ALS research, and are honored for the opportunity to sponsor the Ronald McDonald House. As part of the Duval family of dealerships, including Duval Buys Cars, we're happy to be part of the Jacksonville community!
Contact Dealership

1616 Cassat Ave

Jacksonville, FL

32210

Directions

By Type

Showing 1,714 reviews

June 29, 2017

New 2016 Ford F-150 purchase I had to drop my F150 off at the dealship for engine problems after 6 months of ownership. My vehicle remained at the dealership for 2 weeks waiting o More

by Truck-King
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Rohde
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hayes, David Moore
Jul 13, 2017 -

Duval Ford responded

Thank you so much. It was a pleasure to work with you! We hope you and your wife enjoy your new vehicle.

June 29, 2017

Customer for life I shopped around with six different dealerships. Eric at Duval Ford helped me from start to finish and got me in my dream car with ease! I will defini More

by crystalnjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
eric peloquin
Jul 13, 2017 -

Duval Ford responded

Welcome to BIG#1! We are honored to have earned your trust. We look forward to working with you again. Thank you for the referrals!

June 29, 2017

Walked in a pauper....left a Prince I want to give a special thanks to Patrick Kane, whose name is not listed below as an option. Malcolm paired me up with Patrick and we work diligentl More

by puffe1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Kane*****, Malcolm Daigle, Chris Hayes
Jul 13, 2017 -

Duval Ford responded

That's so nice. Thank you!

June 28, 2017

Great service Richard Jordan runs a superb service department! Sheila is my service advisor and she is excellent. Also I love their new facility.way overdo and very More

by No
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Jordan, Sheila Mcfarland
Jul 13, 2017 -

Duval Ford responded

We are glad you like our new facility. Thank you.

June 26, 2017

Another successful sale I went to the dealership and had no problems getting another vehicle thanks to Gunny Moore. Who was more than helpful getting me the best deal and hav More

by dianna_brooke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Moore
Jun 27, 2017 -

Duval Ford responded

Thank you. We enjoyed working with you!

June 25, 2017

Amazing Experience! Ronald was very knowledgable and helpful. Jose helped me find a new truck to fit into my budget. This team was great! Will be making my next vehicle p More

by rthompson14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Thompson
Jun 27, 2017 -

Duval Ford responded

Thanks so much. We look forward to working with you again when it is time. Welcome to the BIG#1 family!

Jun 27, 2017 -

Duval Ford responded

We look forward to working with you again. Thank you!

June 25, 2017

Turned out very well I found a rather limited edition model car, and there were only two of them being sold locally. The first dealer I talked to misled me and it turned o More

by dmindz904
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Warren Hart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hayes, Debra Dipietro
Jun 27, 2017 -

Duval Ford responded

We appreciate the recommendation. Thank you so much.

June 24, 2017

Great Service Service Advisor Bruce Weeks was great. Totally professional with outstanding customer service skills. Kept me informed during the service process. I'l More

by Bob C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Weeks
Jun 27, 2017 -

Duval Ford responded

We are glad to hear it. Thank you!

June 24, 2017

Perfect in every way. I've been buying vehicles for 15 years. One F-150, one Escape and 5 Mustangs. I've never been disappointed with Sales or Service. More

by Bill S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rohde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian West
Jun 27, 2017 -

Duval Ford responded

We appreciate your loyalty. Thank you Bill!

June 23, 2017

Ford Expedition 2017 Renard was very helpful and easy to work with. He new the vehicle and offered appropriate advice. Thanks for a Job well done. Best regards - Jim More

by Jeffrey Sandler
Recommend Dealer
Yes
Employees Worked With
Renard Weaver
Jun 27, 2017 -

Duval Ford responded

Thank you Jim! Enjoy your Expedition.

...
90
...