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Earnhardt Hyundai North Scottsdale - Service Center

Scottsdale, AZ

4.6
210 Reviews

210 Reviews of Earnhardt Hyundai North Scottsdale - Service Center

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January 14, 2023

Excellent job on oil change and a recall repair. Work was completed in 35-40 minutes and the SUV looked great after a complimentary car wash, More

by rshort9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norm Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Earnhardt Hyundai North Scottsdale responded

We strive to provide a quality experience and we're so proud of our team for delivering a 5-star service visit. Until next time! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

January 13, 2023

Always such great service! ! We own multiple cars and they are amazing with customer service!! More

by Joan S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo Garcia, Joe Cugliari, Mike Phenix
Jan 16, 2023 -

Earnhardt Hyundai North Scottsdale responded

We're so proud of our team for taking excellent care of you, Joan! Visit us again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 31, 2022

Friendly. Always on time and no upsell ever. Clean place with good coffee and snacks More

by Blaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Girard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Earnhardt Hyundai North Scottsdale responded

It's so nice to see that you always receive the service that you deserve! We look forward to working with you again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 31, 2022

Earnhardt North Scottsdale is a well organized dealership to have regular scheduled maintenance performed. Scheduling is a little disappointing since it takes several months to get an open appointment for r More

by rjones48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norm Rosen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Girard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Art Suleiman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Southern
Jan 03, 2023 -

Earnhardt Hyundai North Scottsdale responded

We are glad that your visit was such a positive one and we hope it's something we'll be able to repeat over and over again! We appreciate your business and we can't wait to see you again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 29, 2022

For over a decade, this dealership and its service department has ALWAYS exceeded my expectations. Their cars are efficient and excellent quality. Cannot recommend them any higher, they are at the top More

by TALLTEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Femiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Tonelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Girard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Orosco, Michael Southern
Dec 30, 2022 -

Earnhardt Hyundai North Scottsdale responded

We are thrilled that you always receive the service that you deserve! We appreciate your loyalty to us and we hope to see you again soon! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

December 10, 2022

Stopped in to the service bay because all four of my tires were suddenly low.. service advisor said he would add air right away. This was great service and a service attitude that showed through by my More

by Gordy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Girard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Kirwan
Dec 12, 2022 -

Earnhardt Hyundai North Scottsdale responded

Thank you for choosing us, Gordy! We're so happy to hear your service visit went smoothly! Don't hesitate to reach out if there's anything else we can assist with! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

November 29, 2022

I purchased a new 2023 Palisade just 3 weeks a go because of error message I needed to make appointment I was told first appointment available is 5 weeks from today 11/29/2022 and takes about 10 day to diagn More

by REAZ
Service Time
Recommend Dealer
No
Employees Worked With
did not get name of the service advisor
Nov 30, 2022 -

Earnhardt Hyundai North Scottsdale responded

Thank you for bringing your concerns to our attention. While we are backed up in our service department, we would like the opportunity to fit your vehicle in a more timely manner. Please contact me or your salesperson and we'd be happy to assist you. Regards, Michael Southern Service Director michael.southern@earnhardt.com

Nov 30, 2022 -

REAZ responded

I called yesterday Hyundai customer service to complain about your service department so they arrange appointment for today with Larry Miller Hyundai its shame that I am 4 miles from you but I have to drive 30 Miles to service my car, we are not in the 3rd world country nor you are the only dealer around that in order to repair an issue would take 6 or 7 weeks just unheard of. by the way I know Jimmy Tonelli and Jim Earnhardt as well and they both will know about this kind of behavior.

November 27, 2022

I have been using Norm for years and I always get served promptly and with professionalism. He always keeps me informed. He is my go to guy. More

by Merlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Norm Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Earnhardt Hyundai North Scottsdale responded

Thank you for your feedback, Merlin. Our team works hard to deliver a quality experience & we're so happy to read you always enjoy your visits with Norm. Until next time! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

November 12, 2022

Dealer Service not Good. Bought 2020 Genesis GV80 From Earnhardt North Scottsdale new in 2020. They do not honor the representation that they will provide a car for regular More

by Majview
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelley
Nov 14, 2022 -

Earnhardt Hyundai North Scottsdale responded

We appreciate your feedback and we understand your frustration. Genesis ownership comes with both valet and loaner service. With an appointment scheduled three weeks in advance, we would normally pick up the vehicle, drop off the loaner, and return the vehicle when service was complete. Please contact me at your earliest convenience, as I'd like to address this and make sure we're accommodating all of our valued Genesis owners. I look forward to hearing from you. Regards, Michael Southern Service Director michael.southern@earnhardt.com

November 12, 2022

I purchased a Genesis GV80 at Earnhardt. Chris was fantastic! I just took it in for its first service. The 3-hour drive from Sierra Vista was well worth the trip!!! More

by anthonylreed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Earnhardt Hyundai North Scottsdale responded

We are so happy that our team provided you with a another memorable visit! Thank you for this positive review and we hope to see you again! Regards, Mark Rushford General Manager mark.rushford@earnhardt.com

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